Automotive Vehicle and Component Coordinator

MSX International; Leini; In loco; EUR 42.000 - 64.000; Tempo pieno

Descrizione del lavoro

MSX International in Italy seeks a role acting as the key interface between the After-Sales Network, Technical Assistance, Engineering and Quality to analyze and resolve field issues.

You will coordinate cross-functional teams, drive investigations, and ensure timely action plans, TSBs, parts actions, and software updates.

Fluent Italian and English, solid automotive experience, and ability to work with multiple stakeholders are essential.

Competenze

• Solid experience in the automotive industry.
• Fluent level of Italian and English.
• Experience working in cross-functional environments coordinating multiple stakeholders.

Mansioni

• Act as the focal point for field quality issues across After-Sales, Technical Assistance and Engineering teams.
• Coordinate interactions between Technical Assistance, Control Tower, Engineering, Quality, Project Teams, Manufacturing Plants, Spare Parts and Tool Teams.
• Ensure field data and technical information from the network are complete and support investigations.
• Drive engineering investigations and accelerate solution development.
• Monitor issue resolution activities and ensure timely execution of action plans.

Conoscenze

Automotive industry experience

Bilingual Italian/English

Cross-functional coordination

Descrizione del lavoro

Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
With our global teams,industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

This role acts as the key interface between the After-Sales Network, Technical Assistance teams, Engineering, Quality, Manufacturing, and other stakeholders involved in field issue resolution.

The objective of the position is to ensure that critical customer and field issues are properly analyzed, prioritized, and resolved, ultimately providing effective solutions to the dealership network.

Key Responsibilities

• Act as the focal point for one or more vehicles or commodities regarding significant field quality issues.
• Coordinate interactions between Technical Assistance, Control Tower, Engineering, Quality, Project Teams, Manufacturing Plants, Spare Parts, and Tool Teams.
• Ensure that field data and technical information collected from the network are complete and accurate enough to support engineering investigations.
• Drive Engineering teams to progress investigations and accelerate solution development.
• Monitor issue resolution activities and ensure the timely execution of action plans.
• Coordinate and support the implementation of after-sales solutions, including:
  • Technical Service Bulletins (TSBs)
  • Spare parts actions
  • Software updates
  • Technical campaigns
• Participate in vehicle quality reviews and cross-functional meetings.
• Escalate critical topics and ensure alignment among all involved stakeholders.

Solid experience in the automotive industry.

Previous experience in one or more of the following areas:Technical AssistanceAfter-SalesQualityEngineeringVehicle ValidationVehicle DevelopmentStrong understanding of vehicle architecture and vehicle systems.Broad knowledge of automotive processes and interactions between Engineering, Quality, Manufacturing, and After-Sales organizations.Ability to understand technical topics across different vehicle domains (chassis, body, electrical systems, HVAC, etc.) without necessarily being a specialist in each area.Experience working in cross-functional environments and coordinating multiple stakeholders.Fluent level of Italian and English.Additional Information-CCNL Applicabile: Contratto del Commercio Terziario e Distribuzione Servizi- Livello 3MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.