Automotive Field Service Engineer

MSX International; Lombardia; Hybrid; EUR 36,000 - 42,000; Full time

Job summary

MSX International is seeking an experienced automotive diagnostic specialist to support dealerships and repairers with complex vehicle issues. You’ll be the escalation point when others can’t fix it, helping reduce downtime and deliver first-time-right repairs.

The role requires the willingness to travel throughout Italy, with 50% office-based in Milan and 50% field-based across the country. Fluency in Italian and English is preferred.

Qualifications

• Strong experience in automotive diagnostics / technical support / workshop or field service.
• Proven ability to fix complex electrical/electronic faults
• Hands‑on use of OEM diagnostic tools
• Confidence reading wiring diagrams and technical documentation
• Experience working with workshops, engineering, or technical teams
• Ability to support and guide technicians
• Preferred: field-based or multi-site support, multi-brand exposure with an OEM/importer technical support background

Responsibilities

• Support dealerships and repairers on-site and remotely
• Diagnose and resolve complex electrical, electronic, and drivability faults
• Use OEM tools for diagnostics, flashing, and parameterization
• Identify root causes using wiring diagrams and technical documentation
• Support both individual cases and wider technical issues across fleets
• Create clear technical reports and case updates
• Coach technicians and provide hands‑on guidance
• Feed recurring issues into continuous improvement

Skills

Automotive diagnostics

Technical support

Workshop or field service

OEM diagnostic tools

Root cause analysis

Reading wiring diagrams

Coaching technicians

Tools

OEM diagnostic tools

Job description

• Compensation: EUR 36,000 - EUR 42,000 - yearly

Company Description

MSXhas been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years.

Job Description

We’re looking for an experienced automotive diagnostic specialist to support dealerships and repairers with complex vehicle issues.

You’ll be the escalation point when others can’t fix it — helping reduce downtime and deliver first-time-right repairs.

The position requires the willingness to travel throughout Italy.

What you’ll do:

• Support dealerships and repairers on-site and remotely
• Diagnose and resolve complex electrical, electronic, and drivability faults
• Use OEM toolsfor diagnostics, flashing, and parameterization
• Identify root causes using wiring diagrams and technical documentation
• Support both individual cases and wider technical issues across fleets
• Create clear technical reports and case updates
• Coach technicians and provide hands‑on guidance
• Feed recurring issues into continuous improvement

Qualifications

• Strong experience in automotive diagnostics / technical support / workshop or field service
• Proven ability to fix complex electrical/electronic faults
• Hands‑on use of OEM diagnostic tools
• Confidence reading wiring diagrams and technical documentation
• Experience working with workshops, engineering, or technical teams
• Ability to support and guide technicians
• Preferred: experience in field‑based or multi‑site support, multi‑brand exposure with an OEM/importer technical support background

Technical knowledge

• Modern vehicle systems: powertrain, ADAS, body electronics
• Networks: CAN / LIN / FlexRay
• Diagnostic methods: root cause analysis, guided diagnostics, flashing

Language

Native Italian and fluent English

Additional Information

• Work schedule: 50% office based in Milan, 50% field based throughout Italy
• RAL 36.000 - 42.000 EUR

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.