Associate Operations Director

Deel; Genova; Remote; EUR 150,000 - 210,000; Full time

Benefits offered by this job

Remote work flexibility

WeWork access (optional)

Inclusive workplace environment

Disability accommodations on request

Job summary

Deel is seeking an Associate Operations Director in Genova, Italy to oversee day-to-day operations, optimize performance, and lead cross-functional initiatives to scale processes and reduce friction in a fast-paced fintech-enabled SaaS environment.

You will drive automation, risk controls, and market-ready readiness for new services while partnering with leadership to define goals, metrics, and roadmaps for operational excellence across regions.

Qualifications

• 12+ years of operations experience with cross-functional teams in fast-paced environments (Tech/FinTech startup experience a plus).
• Proven track record in leading and scaling large cross-functional teams.
• KPI-driven with a results orientation.
• Experience in building successful products.
• Background in FinTech, management consulting, investment banking, or fast-paced startups.
• Strong problem-solving and detail-oriented mindset.
• High energy and first-principles thinking.
• Strong analytical skills with ability to convert data into actionable insights (SQL a plus).
• Willingness to collaborate and contribute across teams.

Responsibilities

• Analyze workflows to identify inefficiencies and implement scalable improvements.
• Lead automation initiatives to reduce manual work and boost speed and accuracy.
• Collaborate cross-functionally to enhance tools and reduce friction in processes.
• Develop and enforce controls for compliance, risk, and security.
• Improve fraud prevention, risk management, and regulatory alignment.
• Define and monitor key risk indicators to address gaps.
• Drive customer-first process improvements and expand self-service options.
• Improve service performance by reducing turnaround times and improving resolution quality.
• Oversee readiness for expansion into new markets or services and coordinate launches.
• Align processes with go-to-market strategies and ensure smooth onboarding and adoption.
• Provide frameworks and resources to enable strong customer outcomes and post-launch optimization.
• Partner with stakeholders to execute strategic initiatives and track outcomes.
• Establish clear goals, metrics, and reporting; act as a strategic partner to leadership.

Skills

KPI-driven

Data-driven analysis

Cross-functional collaboration

Proactive problem solving

Strong analytical skills

First Principles thinking

Leadership

SQL

Job description

As Associate Operations Director at Deel, you will oversee day-to-day operations, optimize performance, and lead cross-functional initiatives to scale processes and reduce friction. Your work supports Deel’s global growth, improving service delivery and customer outcomes. You’ll drive automation, risk controls, and market-ready readiness for new services. This role offers a chance to shape operational excellence in a fast-paced, fintech-enabled SaaS environment.

• Remote work flexibility with optional WeWork access
• Additional perks and benefits based on status and country
• Inclusive workplace environment
• Disability accommodations on request
• Analyze workflows to identify inefficiencies and implement scalable improvements
• Lead automation initiatives to reduce manual work and boost speed and accuracy
• Collaborate cross-functionally to enhance tools and reduce friction in processes
• Develop and enforce controls for compliance, risk, and security
• Improve fraud prevention, risk management, and regulatory alignment
• Define and monitor key risk indicators to address gaps
• Drive customer-first process improvements and expand self-service options
• Improve service performance by reducing turnaround times and improving resolution quality
• Oversee readiness for expansion into new markets or services and coordinate launches
• Align processes with go-to-market strategies and ensure smooth onboarding and adoption
• Provide frameworks and resources to enable strong customer outcomes and post-launch optimization
• Partner with stakeholders to execute strategic initiatives and track outcomes
• Establish clear goals, metrics, and reporting; act as a strategic partner to leadership
• 12+ years of operations experience with cross-functional teams in fast-paced environments (Tech/FinTech startup experience a plus)
• Proven track record in leading and scaling large cross-functional teams
• KPI-driven with a results orientation
• Experience in building successful products
• Background in FinTech, management consulting, investment banking, or fast-paced startups
• Strong problem-solving and detail-oriented mindset
• High energy and first-principles thinking
• Strong analytical skills with ability to convert data into actionable insights (SQL a plus)
• Willingness to collaborate and contribute across teams
• cross-functional collaboration
• proactive problem solving
• data-driven analysis
• product-building experience

Associate Operations Director • genova, liguria, it