Associate Operations Director

Deel; Bologna; Remote; EUR 120,000 - 160,000; Full time

Benefits offered by this job

Remote work flexibility with WeWork

Perks & benefits based on status and国

Inclusive workplace environment

Disability accommodations on request

Job summary

Deel is seeking an Associate Operations Director to oversee day-to-day operations, optimize performance, and lead cross-functional initiatives. You will drive automation, risk controls, and market-ready readiness for new services in a fast-paced fintech-enabled SaaS environment.

You will work to scale processes, improve service delivery, and support Deel’s global growth, aligning operations with go-to-market strategies and ensuring smooth onboarding and adoption across markets.

Qualifications

• 12+ years of operations experience with cross-functional teams.
• Proven track record in leading and scaling large cross-functional teams.
• KPI-driven with a results orientation.
• Experience in FinTech, management consulting, investment banking, or fast-paced startups.
• Strong problem-solving and data-driven mindset.

Responsibilities

• Analyze workflows to identify inefficiencies and implement scalable improvements.
• Lead automation initiatives to reduce manual work and boost speed and accuracy.
• Collaborate cross-functionally to enhance tools and reduce friction in processes.
• Develop and enforce controls for compliance, risk, and security.
• Improve fraud prevention, risk management, and regulatory alignment.
• Define and monitor key risk indicators to address gaps.
• Drive customer-first process improvements and expand self-service options.
• Oversee readiness for expansion into new markets or services and coordinate launches.
• Align processes with go-to-market strategies and ensure smooth onboarding and adoption.
• Provide frameworks and resources to enable strong customer outcomes and post-launch optimization.
• Partner with stakeholders to execute strategic initiatives and track outcomes.

Skills

Cross-functional leadership

Data-driven analysis

Problem solving

Analytical mindset

Tools

SQL

Job description

As Associate Operations Director at Deel, you will oversee day-to-day operations, optimize performance, and lead cross-functional initiatives to scale processes and reduce friction. Your work supports Deel’s global growth, improving service delivery and customer outcomes. You’ll drive automation, risk controls, and market-ready readiness for new services. This role offers a chance to shape operational excellence in a fast-paced, fintech-enabled SaaS environment.

• Remote work flexibility with optional WeWork access
• Additional perks and benefits based on status and country
• Inclusive workplace environment
• Disability accommodations on request
• Analyze workflows to identify inefficiencies and implement scalable improvements
• Lead automation initiatives to reduce manual work and boost speed and accuracy
• Collaborate cross-functionally to enhance tools and reduce friction in processes
• Develop and enforce controls for compliance, risk, and security
• Improve fraud prevention, risk management, and regulatory alignment
• Define and monitor key risk indicators to address gaps
• Drive customer-first process improvements and expand self-service options
• Improve service performance by reducing turnaround times and improving resolution quality
• Oversee readiness for expansion into new markets or services and coordinate launches
• Align processes with go-to-market strategies and ensure smooth onboarding and adoption
• Provide frameworks and resources to enable strong customer outcomes and post-launch optimization
• Partner with stakeholders to execute strategic initiatives and track outcomes
• Establish clear goals, metrics, and reporting; act as a strategic partner to leadership
• 12+ years of operations experience with cross-functional teams in fast-paced environments (Tech/FinTech startup experience a plus)
• Proven track record in leading and scaling large cross-functional teams
• KPI-driven with a results orientation
• Experience in building successful products
• Background in FinTech, management consulting, investment banking, or fast-paced startups
• Strong problem-solving and detail-oriented mindset
• High energy and first-principles thinking
• Strong analytical skills with ability to convert data into actionable insights (SQL a plus)
• Willingness to collaborate and contribute across teams
• cross-functional collaboration
• proactive problem solving
• data-driven analysis
• product-building experience

Associate Operations Director • bologna, emilia romagna, it