Assistant Front Office Leader - Guest Services

The Luxury Collection; Lombardia; On-site; EUR 32,000 - 35,000; Full time

Job summary

The Luxury Collection in Milan is seeking a Front Office Manager to assist the Front Office Manager in administering front office functions and supervising staff across Bell/Door Staff, Switchboard and Guest Services/Front Desk. This role directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process.

Ensures guest and employee satisfaction and maximizes the financial performance of the department.

Qualifications

• High school diploma or GED; 2 years experience in guest services, front desk, or related area.
• OR 2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Responsibilities

• Lead and supervise front desk staff on a daily basis to ensure efficient operations.
• Maintain open, collaborative relationships with employees and managers.
• Manage day-to-day operations and ensure guest satisfaction and financial performance.
• Address complaints and communicate goals to achieve desired results.
• Support Front Office Manager in implementing policies and recognition programs.

Skills

Interpersonal skills

Communication skills

Leadership

Team supervision

Collaborative relationship-building

Education

High school diploma

2-year degree

Job description

The Luxury Collection in Milan is seeking a Front Office Manager to assist the Front Office Manager in administering front office functions and supervising staff across Bell/Door Staff, Switchboard and Guest Services/Front Desk. This role directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process.

Ensures guest and employee satisfaction and maximizes the financial performance of the department.