Italian-Speaking Solutions Consultant - Paid Relocation & Training

Mercier Consultancy Group; Italia; On-site; EUR 15,000 - 23,000; Full time

Benefits offered by this job

Competitive salary

Fully paid training

Health insurance

Relocation package

Performance bonus

Career growth

Job summary

Mercier Consultancy Group is seeking an Italian Speaking Solutions Consultant to join our Sofia-based team. You will deliver omnichannel support to Italian-speaking clients, analyze inquiries, and document interactions in the CRM to ensure seamless resolutions.

Ideal candidates have native or fluent Italian, strong communication skills, and a customer-oriented mindset. This on-site role offers training, relocation support, and a clear path to career growth within an international services firm.

Qualifications

• Native or fluent Italian (spoken and written).
• Strong communication skills and a customer-focused mindset.
• Experience in Customer Support Services or similar client-facing role is valued.

Responsibilities

• Deliver omnichannel support to Italian-speaking clients.
• Analyze complex inquiries and provide effective solutions.
• Document interactions in the CRM to streamline future resolutions.
• Act as a brand ambassador and represent client values.
• Collaborate with international teams to improve service quality.
• Aim for KPI-based monthly performance bonuses.

Skills

Italian fluency

Communication skills

Problem solving

Customer support

Team collaboration

Tools

CRM software

Job description

Mercier Consultancy Group is seeking an Italian Speaking Solutions Consultant to join our Sofia-based team. You will deliver omnichannel support to Italian-speaking clients, analyze inquiries, and document interactions in the CRM to ensure seamless resolutions.

Ideal candidates have native or fluent Italian, strong communication skills, and a customer-oriented mindset. This on-site role offers training, relocation support, and a clear path to career growth within an international services firm.