Italian Speaking Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group; Italia; On-site; EUR 15,000 - 23,000; Full time

Benefits offered by this job

Competitive salary

Fully paid training

Health insurance

Relocation package

Performance bonus

Career growth

Job summary

Mercier Consultancy Group is seeking an Italian Speaking Solutions Consultant to join our Sofia-based team. You will deliver omnichannel support to Italian-speaking clients, analyze inquiries, and document interactions in the CRM to ensure seamless resolutions.

Ideal candidates have native or fluent Italian, strong communication skills, and a customer-oriented mindset. This on-site role offers training, relocation support, and a clear path to career growth within an international services firm.

Qualifications

• Native or fluent Italian (spoken and written).
• Strong communication skills and a customer-focused mindset.
• Experience in Customer Support Services or similar client-facing role is valued.

Responsibilities

• Deliver omnichannel support to Italian-speaking clients.
• Analyze complex inquiries and provide effective solutions.
• Document interactions in the CRM to streamline future resolutions.
• Act as a brand ambassador and represent client values.
• Collaborate with international teams to improve service quality.
• Aim for KPI-based monthly performance bonuses.

Skills

Italian fluency

Communication skills

Problem solving

Customer support

Team collaboration

Tools

CRM software

Job description

Italian Speaking Solutions Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations in the Customer Support Services sector. We pride ourselves on our bespoke approach to global staffing, ensuring that every candidate finds a professional home that matches their ambition and skillset.

Job Overview

We are currently seeking a motivated professional for an Italian Speaking Solutions Consultant position in Bulgaria. This role is a fantastic opportunity to advance your career within the dynamic Customer Support Services industry, offering an ideal balance of professional development and a high quality of life in one of Europe’s fastest-growing hubs for international business.

Key Responsibilities

• Deliver exceptional omnichannel support to Italian-speaking clients within the Customer Support Services sector.
• Analyze complex user inquiries and provide effective solutions to ensure high levels of customer satisfaction.
• Maintain accurate documentation of interactions in the company CRM to streamline future support resolutions.
• Act as a brand ambassador, representing our client’s values while solving technical or service-related challenges.
• Collaborate with international teams to optimize support processes and improve service quality standards.
• Achieve individual and team-based KPIs to qualify for monthly performance bonuses.
• Stay updated on product knowledge and service policies to provide accurate and relevant guidance to customers.
• Native or fluent Italian (spoken and written).
• Valid EU passport (mandatory for this role).
• Previous experience in Customer Support Services or a similar client-facing environment is highly valued.
• Strong problem-solving mindset and excellent communication skills.
• Ability to work on-site in Sofia, Bulgaria, as part of a collaborative team.
• Passionate about pursuing international jobs in Bulgaria and developing a global career.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training to ensure you excel in your role.
• Comprehensive Health Insurance package.
• Fully Paid Relocation Package (flight, transfer, hotel) to make your transition to Bulgaria seamless.
• Attractive Monthly Performance Bonus based on your excellence.
• Career growth opportunities within a leading firm managing Italian-speaking jobs.
• And Much More…

Life in Bulgaria

Choosing to take on an Italian Speaking Solutions Consultant position in Bulgaria means embracing a lifestyle where historic charm meets modern innovation. Bulgaria offers a vibrant social scene, a welcoming culture, and a Mediterranean-influenced climate that makes it a top destination for expatriates. When you choose to work in Bulgaria, you are choosing a country with beautiful landscapes, ranging from the Balkan mountains to the scenic Black Sea coast.

With a low cost of living and a high standard of professional opportunities, Bulgaria is quickly becoming the premier choice for those seeking high-quality international jobs. Relocating to Bulgaria allows you to enjoy world-class dining, a thriving nightlife, and a welcoming community of international professionals. Join the hundreds of expatriates who have already discovered why Bulgaria is the perfect place to build a successful future.