Airport Operations Lead — Customer Service Champion

United Airlines; Roma; On-site; EUR 20,000 - 24,000; Full time

Job summary

United Airlines in Rome is seeking a Lead in Airport Operations to supervise frontline staff, drive safe, efficient passenger service, and ensure operational objectives are met. You will interact with domestic and international customers, manage daily duties, and lead safety and performance initiatives on-site.

You must be fluent in English and Italian, possess supervisory experience, and demonstrate strong leadership and communication skills; initial salary is set with local terms, and

Qualifications

• Two years of customer service/operational experience.
• Previous supervisory/leadership experience.
• Secondary school education or equivalent.
• Strong MS Word/Excel/Email administration skills.
• Excellent knowledge of ATW and BTW airport procedures.
• Good knowledge of Airport applications (MAP, Aero, Shares, AIMS).
• Able to work under pressure and think clearly.

Responsibilities

• Uphold safety standards, complete MOCHA audits, conduct safety inspections.
• Monitor and maintain loading/unloading and scanning tools for flights.
• Manage mail and cargo operations on the ramp with partner staff.
• Monitor and log daily baggage arrivals, departures, and connections.
• Drive performance to meet company metrics.
• Allocate daily duties with station personnel.
• Compile and deliver daily briefings.
• Enforce PPE and uniform appearance standards.
• Assist management with interviews when necessary.
• Assist management with performance feedback and development.
• Support collateral and project work for the management team.
• Organize monthly safety meetings with leads and management.
• Coordinate with service partners for on-time departures.
• Support investigations of aircraft damage and employee injuries.

Skills

Customer service experience

Leadership experience

Teamwork

Communication skills

Ability to work under pressure

Fluent in English and Italian

Education

Bachelor's degree

Secondary School Education or equivalent

Tools

MAP

Aero

Shares

AIMS

Microsoft Word

Microsoft Excel

Job description

United Airlines in Rome is seeking a Lead in Airport Operations to supervise frontline staff, drive safe, efficient passenger service, and ensure operational objectives are met. You will interact with domestic and international customers, manage daily duties, and lead safety and performance initiatives on-site.

You must be fluent in English and Italian, possess supervisory experience, and demonstrate strong leadership and communication skills; initial salary is set with local terms, and