Account Manager, South Italy

RateHawk; Sorrento; In loco; EUR 45.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible schedules

Remote work

Training programs

Hotel discounts

English courses

Travel service discounts

MyTime Day Off

Descrizione del lavoro

RateHawk, part of Emerging Travel Group, seeks an Account Manager to maintain and grow relationships with clients and strengthen local market presence. Remote position open to candidates in Salerno, South Campania, Naples City, Italy, with up to 30% travel and regular CRM reporting.

The role requires 3+ years in B2B travel account management, deep market knowledge, fluency in Italian and English, and strong analytical and communication skills suitable for a fast-changing tech-enabled travel

Competenze

• Minimum of 3 years of successful experience in account management or business development of B2B companies within the travel industry.
• In-depth understanding of the region's travel market, including B2B travel networks (tour operators, travel agencies, travel management companies, OTAs).
• Fluent in Italian and English; other languages are advantageous.
• Up to 30% travel may be required.
• Data-driven decision making with metrics.
• Proactive, ambitious, motivated, action-oriented and team-player.
• Ability to understand and work across diverse cultural contexts.
• Competence in API technology deals and CRM knowledge.

Mansioni

• Expand and consolidate presence in the assigned territory.
• Maintain and develop relationships with signed partners to increase performance.
• Collaborate with the sales team to grow opportunities within the territory.
• Provide system training and follow-up with partners.
• Position the brand through product presentations and networking events.
• Handle incidents and ensure partner support.
• Oversee payments processing accuracy.
• Travel for meetings and industry events up to 30% of time.
• Provide market and competitive analysis and regular reporting via CRM.
• Develop API deals with partners.

Conoscenze

Account management

B2B sales

CRM knowledge

API deals

Analytical skills

Travel industry knowledge

International mindset

Strumenti

CRM software

API integration tools

Descrizione del lavoro

RateHawk is part of Emerging Travel Group— a pioneering travel-tech company also known for its two other brands, ZenHotels and Roundtrip, spanning over 220 markets worldwide.

Our mission is to create, distribute, and operate the most convenient travel products. We constantly innovate and break the rules of the highly complex travel industry to make travel more widely available for individuals, more rewarding for professionals, and simpler for everyone.

As an Account Manager you will play a pivotal role in maintaining and developing relationships with our clients and consolidating our presence on the local market.

This is a remote position open to candidates based in Salerno, South Campania, Naples City, Italy.

What You'll Do:

• Expand and consolidate presence in the assigned territory;
• Maintain and develop our relationship with signed partners (tour operators, travel agencies, travel management companies, OTAs) in order to increase their performance;
• Collaborate with the sales team to identify and grow opportunities within the territory;
• Follow-up with existing and new partners in order to provide system training;
• Position the brand within the travel trade through ongoing product presentations and networking events;
• Address incident issues, ensuring partners support;
• Payments control: oversee and ensure accuracy in transaction processing;
• Spend approximately 30% of your working time on business trips, including meetings with clients, industry events, and other business-related events;
• Provide market & competitive environment analysis;
• Provide regular comprehensive reporting through CRM and internal systems;
• Maximize and develop API deals with the potential and existing partners.

Requirements

Must have:

• Relevant Experience. Minimum of 3 years of successful experience in account management or business development of B2B companies within the travel industry;
• Market Knowledge. In-depth understanding of the region's travel market, including B2B travel networks (tour operators, travel agencies, travel management companies, OTAs);
• Language knowledge. Fluent in Italian and English, other languages are advantageous;
• Travel Requirements. Up to 30% of travel time may be required;
• Analytical skills. Used to data-driven decision-making, metrics-driven and good with numbers;
• Personal skills. Proactive, ambitious, motivated, action-oriented, results-focused, appetite for innovative technology, comfortable with fast-changing business environment, team-player;
• International mindset. Ability to understand and work across a wide range of cultural contexts reflecting ETG's global presence;
• Competence in API technology deals
• CRM knowledge

Note: only CV in English will be considered.

Benefits

• Flexible schedules and opportunity to work remotely
• Ambitious and supportive team who love what they do, appreciate each other, and grow together
• Internal programs for adaptation and training, development of soft skills, and leadership abilities
• Partial compensation for participating in external training and conferences
• Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world
• Corporate prices on hotels and travel services
• MyTime Day Off - an extra non-working day without loss of compensation

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