Account Manager, South Italy

Ratehawk.co; Sorrento; Remoto; EUR 42.000 - 56.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work

Travel perks

English language courses

Training programs

Group English lessons

Descrizione del lavoro

RateHawk is seeking an Account Manager to maintain and grow relationships with our travel partners and strengthen our presence in the Italian market. This is a remote role open to candidates based in Salerno, South Campania, Naples City, Italy, with occasional travel to meet clients and attend events.

You will expand territory, manage signed partners (tour operators, travel agencies, TMCs, OTAs), collaborate with sales to identify opportunities, provide system training, and develop API deals

Competenze

• Minimum 3 years of B2B account management or business development in travel.
• In-depth knowledge of the region's travel market and B2B networks.
• Fluent in Italian and English.
• Willingness to travel up to 30%.
• Data-driven decision making with strong numerical skills.
• Proactive, ambitious, results-focused with tech affinity.
• Ability to work across cultures in a global company.
• Experience with API-related deals.
• CRM knowledge and usage.

Mansioni

• Expand and consolidate presence in the assigned territory.
• Maintain and develop relationships with partners to boost performance.
• Collaborate with the sales team to identify growth opportunities.
• Provide system training to partners and ensure support for incidents.
• Position the brand through product presentations and events.
• Manage payments and oversee transaction accuracy.
• Travel up to 30% for meetings and events.
• Provide market analysis and regular CRM-based reporting.
• Develop and maximize API deals with partners.

Conoscenze

Account management

Business development

Market knowledge

Data analysis

Multicultural mindset

API deals

CRM proficiency

Communication

Strumenti

CRM software

Descrizione del lavoro

RateHawk is part of Emerging Travel Group— a pioneering travel-tech company also known for its two other brands, ZenHotels and Roundtrip, spanning over 220 markets worldwide.

Our mission is to create, distribute, and operate the most convenient travel products. We constantly innovate and break the rules of the highly complex travel industry to make travel more widely available for individuals, more rewarding for professionals, and simpler for everyone.

As an Account Manager you will play a pivotal role in maintaining and developing relationships with our clients and consolidating our presence on the local market.

This is a remote position open to candidates based in Salerno, South Campania, Naples City, Italy.

What You’ll Do:

• Expand and consolidate presence in the assigned territory;
• Maintain and develop our relationship with signed partners (tour operators, travel agencies, travel management companies, OTAs) in order to increase their performance;
• Collaborate with the sales team to identify and grow opportunities within the territory;
• Follow-up with existing and new partners in order to provide system training;
• Position the brand within the travel trade through ongoing product presentations and networking events;
• Address incident issues, ensuring partners support;
• Payments control: oversee and ensure accuracy in transaction processing;
• Spend approximately 30% of your working time on business trips, including meetings with clients, industry events, and other business-related events;
• Provide market & competitive environment analysis;
• Provide regular comprehensive reporting through CRM and internal systems;
• Maximize and develop API deals with the potential and existing partners.

Must have:

• Relevant Experience. Minimum of 3 years of successful experience in account management or business development of B2B companies within the travel industry;
• Market Knowledge. In-depth understanding of the region's travel market, including B2B travel networks (tour operators, travel agencies, travel management companies, OTAs);
• Language knowledge. Fluent in Italian and English, other languages are advantageous;
• Travel Requirements. Up to 30% of travel time may be required;
• Analytical skills. Used to data-driven decision-making, metrics-driven and good with numbers;
• Personal skills. Proactive, ambitious, motivated, action-oriented, results-focused, appetite for innovative technology, comfortable with fast-changing business environment, team-player;
• International mindset. Ability to understand and work across a wide range of cultural contexts reflecting ETG’s global presence;
• Competence in API technology deals.
• CRM knowledge.

Note: only CV in English will be considered.

• Flexible schedules and opportunity to work remotely.

• Ambitious and supportive team who love what they do, appreciate each other, and grow together.
• Internal programs for adaptation and training, development of soft skills, and leadership abilities.
• Partial compensation for participating in external training and conferences.
• Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
• Corporate prices on hotels and travel services.
• MyTime Day Off - an extra non-working day without loss of compensation.

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