Account Manager

Smartness; Remoto; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading hospitality tech company in Northern Italy is seeking an Account Manager to drive revenue growth through effective account management. This role focuses on customer retention, upselling, and maximizing the value customers gain from our platform. The candidate should have experience in sales or account management, exceptional analytical skills, and a passion for customer satisfaction. The position offers a competitive salary, bonuses, and a fun, growth-oriented work environment with remote work flexibility.

Servizi

Competitive salaries and bonuses

Remote working opportunities

Fun team-building events

Competenze

• Proven experience in account management or sales.
• Strong communication and interpersonal skills.
• Ability to analyze customer data for strategic insights.

Mansioni

• Drive revenue growth through upselling and cross-selling.
• Manage high-volume customer interactions to ensure engagement.
• Collaborate with sales and product teams for customer experience.

Conoscenze

Customer retention

Upselling

Cross-selling

Data analysis

Customer engagement

Descrizione del lavoro

Account Manager Industrial - Northern Italy

About The Company

At Smartness, we are building the future of hospitality tech. Our SaaS helps lodging providers boost revenues by 30%+ and get more direct bookings. We are the fastest-growing B2B SaaS in the industry, trusted by 4,000+ clients across 40+ countries, with billions of euros in bookings processed. Backed by top international investors and named one of Italy's Top 10 LinkedIn Startups, we are on a mission to scale globally. Want to grow with us? Let’s go!

About The Role

As an Account Manager at Smartness, you will not just manage accounts—you will drive revenue growth by ensuring customers extract maximum value from our platform. Your focus will be on customer retention, expansion, upselling, and cross‑selling, always keeping an eye on hitting (and exceeding) ambitious targets.

• Revenue Growth & Expansion: Identify and implement upselling and cross‑selling opportunities, increasing Annual Recurring Revenue (ARR) and expanding customer accounts.
• Target Obsession: Drive towards exceeding assigned upsell/cross‑sell revenue quotas with a structured and strategic approach.
• High‑Volume Contact Management: Consistently manage a high number of daily customer interactions—including calls, video meetings, demo presentations, and other outreach—to drive engagement and revenue growth.
• Customer Engagement: Ensure full product adoption through proactive customer training, regular check‑ins, and strategic business reviews.
• Data‑Driven Performance: Analyze customer behavior, product usage, and business data to pinpoint optimization opportunities and maximize customer lifetime value.
• Customer Retention: Minimize churn through proactive problem‑solving and tailored strategies that enhance customer satisfaction and platform utilization.
• Collaboration with Sales & Product Teams: Work closely with sales, marketing, and product development teams to ensure a seamless customer experience and continuous improvements.
• Process Optimization: Constantly refine and improve customer success processes, including automating routine tasks and leveraging cutting‑edge CS tools.

What do we offer?

• Work in a small and top‑performing team that moves extremely fast and where you are extremely important.
• Work without having to deal with jerks and ego‑maniacs.
• The opportunity to join one of the best travel‑tech sales teams in Europe.
• A place where your talent can blossom.
• An environment where mistakes are allowed – we make bold choices to achieve ambitious goals, learn from mistakes, and move forward.
• A place where your voice matters – meetings provide space for new ideas and projects, regardless of your role or seniority.
• Continuous growth – we challenge the status‑quo, renewing our sales processes and approaches to meet challenging goals.
• We have fun while working! We are easy‑going people.
• Work with the best software out there to automate repetitive tasks and let you focus on customers and targets.
• Remote working with frequent opportunities to meet up.
• Fun and enriching experiences – unforgettable team‑building events that go beyond the usual outings.
• Competitive salaries and bonuses – as a meritocratic team, we recognize talent and hard work, rewarding them appropriately.

Still not convinced? Check out our “Work With Us” page for more about our mission, values, and why we love working at Smartness: https://www.smartness.com/en/work-with-us

Before you apply

• We’re highly driven and set our goals higher than most, pushing boundaries others may deem impossible.
• We work much harder than most companies out there.
• Every day, we step out of our comfort zones, fueling rapid growth and learning, even though it might come with its stress.
• We hold ourselves and our team to the highest standards of excellence and culture.
• Should we feel that this role isn’t the right match for you, for the benefit of both parties, we may need to part ways.

We hope this sheds light on whether this could be your next adventure. If you believe it is, we warmly invite you to apply. Discover your full potential with us!