Account Executive

BCD Meetings & Events LLC; Milano; Ibrido; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading travel management firm located in Milan is seeking an Account Executive to manage client accounts and enhance customer satisfaction. In this role, you will analyze client needs, develop business plans, and utilize CRM tools. Candidates should have a university degree and experience in the travel industry, along with strong data analysis and project management skills. The position offers flexible working hours and a supportive work environment.

Servizi

Flexible working hours

Generous vacation days

Travel industry perks

Competenze

• Prior experience with project management and customer service.
• Good command of the English language.
• Extensive knowledge of travel industry dynamics.

Mansioni

• Manage a portfolio of small to medium size accounts.
• Monitor customer feedback and resolve issues.
• Develop business plans or support execution when applicable.

Conoscenze

Customer service

Data analysis

Project management

CRM tools

Knowledge of travel industry

Microsoft Excel

Data analytics

Business analysis

Formazione

College, Associate, or University degree

Strumenti

Microsoft PowerPoint

Descrizione del lavoro

Account Executive (Hybrid)

Location: IT, Milan, Office, Italy, EUROPE

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

Full time, Milan, Italy (requires working once weekly to work from our office in Milan to collaborate with your team)

In this role, you will be responsible for managing a portfolio of small to medium size accounts, inside account management, or supporting a Global Account Manager with one account in core client-facing responsibilities to include but not limited to customer service, data preparation and analysis, business plan and customer metrics management, client reviews, reporting, projects, surveys, and technology.

As an Account Executive, you will

• Monitor customer feedback to identify and resolve issues
• Review and resolve discrepancies, i.e. credit card reconciliation
• Work with customers to either develop a business plan or support the execution of the plan, when applicable
• Experience in Quality/Account management methodology and Customer Service
• Working with CRM tools and thorough knowledge of appropriate technology enablers
• Analyze and develop plans specific to client needs from a project experience standpoint

About you

• Knowledge of project management and BCD Travel Products and Services
• Extensive knowledge of travel industry dynamics obtained through agency or procurement experience as well as business analysis and financial acumen
• Prior experience with Microsoft Excel, Powerpoint, and data analytics
• Good command of the English language
• Knowledgeable in client technology tools
• You have a College, Associate, or University degree or equivalent experience

About us

We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.

Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.

You’ll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at [e-mail].