Walkin Interview on 28th Oct Customer Support (Chat & Voice Process)

Firstsource; Hyderabad; Presencial; INR 180.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

One-way cab transportation

Performance-based incentive

Career growth opportunities

Descripción de la vacante

Firstsource Solutions is hiring for Customer Support Executive / Senior Customer Support Executive in Hyderabad. Freshers and candidates with up to 3 years of BPO experience are welcome, with excellent communication skills and basic MS Office proficiency.

Walkin on 28th Oct 2026, 10 AM - 1 PM at Firstsource Solutions Limited, Nanakramguda, Hyderabad. 5th Floor, Block 1, IT SEZ, 500032. Carry updated resume and government ID proof.

Formación

• Any Undergraduate (10+2)/ Graduate/ Postgraduate is eligible to apply.
• Freshers and candidates with up to 3 years of experience in a BPO environment are welcome.
• Excellent verbal communication skills with strong written and reading comprehension abilities.
• Basic computer proficiency including MS Office (Outlook, Word, Excel).

Responsabilidades

• Handle multiple customer chat or voice conversations simultaneously while delivering a seamless customer experience.
• Resolve customer queries related to Wi-Fi, routers, modems, and internet connectivity issues with accuracy and professionalism. Document customer interactions, concerns, and resolutions in the system as per process guidelines.
• Identify and recommend relevant products, services, or upgrades through cross-selling and upselling opportunities.
• Maintain high standards of quality, productivity, and customer satisfaction while meeting defined performance metrics.

Descripción del empleo

Firstsource Solutions is hiring! We have exciting career opportunities for both freshers and experienced voice/ Non-Voice process with excellent communication skills. If you're looking to build your career in a dynamic and growth-oriented environment, join our Voice and Non-Voice Processes and be part of a team that values learning, collaboration, and success.

Job Role: Customer Support Executive / Senior Customer Support Executive

Experience: 0 - 3 Years

Work Location: Hyderabad

Compensation & Benefits: Industry competitive CTC, One-way cab transportation facility, Performance-based incentive program, Career growth and development opportunities.

Walkin Date: 28th Oct 2026

Walkin Venue: Firstsource Solutions Limited, 5th Floor, Block 1, Survey No 142, BSR Builders LLP IT SEZ Nanakramguda Village, Serilingampalle (M), Hyderabad, Telangana 500032

Walkin Timings: 10 AM - 1 PM

Who We're Looking For

• Any Undergraduate (10+2)/ Graduate/ Postgraduate is eligible to apply. Freshers and candidates with up to 3 years of experience in a BPO environment are welcome.
• Excellent verbal communication skills with strong written and reading comprehension abilities.
• Basic computer proficiency, including familiarity with Microsoft Office applications such as Outlook, Word, and Excel.
• Willingness to work in a 24/7 rotational shift environment.
• Comfortable working 5 days a week from the office with 2 rotational week-offs.

What You'll Be Doing

• Handle multiple customer chat or voice conversations simultaneously while delivering a seamless customer experience.
• Resolve customer queries related to Wi-Fi, routers, modems, and internet connectivity issues with accuracy and professionalism. Document customer interactions, concerns, and resolutions in the system as per process guidelines.
• Identify and recommend relevant products, services, or upgrades through cross-selling and upselling opportunities.
• Maintain high standards of quality, productivity, and customer satisfaction while meeting defined performance metrics.

Must Carry: Updated Resume and a Valid Government-issued ID Proof (Aadhaar Card, PAN Card, Passport, or Driving License)

POC: Shahid