Walk-in | Firstsource is hiring - Freshers For International Voice Support

Firstsource; Bengaluru; On-site; INR 240,000 - 360,000; Full time

Benefits offered by this job

Two-Way Cab Facility

Incentives

Job summary

Firstsource Solutions Limited is seeking an International Voice Support Executive for the UK Telecom Process in Bangalore. You will handle customer calls, resolve issues, and strive to deliver exceptional service while maintaining quality standards.

The role requires strong English communication, basic computer skills, and the ability to work in rotational shifts with weekly off rotations. Attractive incentives are offered as part of the package.

Qualifications

• Clear and fluent English communication is required.
• Willingness to work in rotational shifts and weekends/off cycles.
• Basic computer skills and typing ability are essential.

Responsibilities

• Handle inbound customer calls professionally and efficiently.
• Resolve telecom-related queries and provide accurate information.
• Document interactions accurately in the system and ensure compliance with quality standards.
• Meet performance metrics and deliver high-quality customer service.

Skills

Excellent English Communication

Customer Service Orientation

Active Listening

Problem-Solving

International Voice Process Knowledge

Education

10th Pass

12th Pass

Job description

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.

Role & responsibilities

International Voice Support Executive - UK Telecom Process

Location: Bangalore
Shift: Rotational Shifts & Rotational Week Offs
Facility: Two-Way Cab Facility
Incentives: Attractive Performance-Based Incentives

Job Description

We are looking for dynamic and customer-focused individuals to join our UK Telecom International Voice Process. The role involves handling customer interactions over calls, resolving queries, providing appropriate solutions, and delivering an exceptional customer experience while meeting quality and performance standards.

Key Responsibilities

• Handle inbound customer calls professionally and efficiently.
• Resolve customer concerns related to telecom products and services.
• Provide accurate information and ensure customer satisfaction.
• Maintain quality standards and achieve performance metrics.
• Document customer interactions accurately in the system.

Eligibility Criteria

• 10th Pass, 12th Pass can apply.
• Freshers and experienced candidates are welcome.
• Excellent verbal communication skills in English are mandatory.
• Basic computer knowledge and typing skills required.
• Willing to work in rotational shifts and rotational week offs.

Required Skills

• Excellent English Communication
• Customer Service Orientation
• Active Listening Skills
• Problem-Solving Ability
• International Voice Process Knowledge (preferred)

• B.E ,B.Tech,B.Sc,Post-Graduation Freshers are not eligible
• Please bring the original physical copy of any of your identification documents for verification.
• Anyone who attended interview before 30 days are not eligible to attend walk-in.

Disclaimer

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.