Walk-in | Firstsource is hiring -Immediate joiners -International Voice Support

Firstsource; Bengaluru; On-site; INR 167,000 - 279,000; Full time

Benefits offered by this job

Two-Way Cab Facility

Attractive Incentives

Job summary

Firstsource Solutions Limited in Bangalore is expanding its UK Telecom International Voice Process team. We are seeking dynamic, customer-focused individuals to handle calls, resolve queries, and deliver exceptional service while meeting quality standards.

The role offers rotational shifts, week offs, two-way cab facilities, and performance-based incentives. If you have excellent English, basic computer skills, and a willingness to work in a fast-paced telecom process, come walk in.

Qualifications

• Fluent English verbal communication is mandatory.
• Basic computer knowledge and typing skills required.
• Willing to work in rotational shifts and rotational week offs.
• Freshers and experienced candidates are welcome.
• Candidates must be willing to work in UK telecom process.

Responsibilities

• Handle inbound customer calls professionally and efficiently.
• Resolve customer concerns related to telecom products and services.
• Provide accurate information and ensure customer satisfaction.
• Maintain quality standards and achieve performance metrics.
• Document customer interactions accurately in the system.

Skills

Excellent English Communication

Customer Service Orientation

Active Listening

Problem-Solving Ability

International Voice Process Knowledge

Education

10th Pass

12th Pass

Diploma

Job description

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.

International Voice Support Executive - UK Telecom Process

Location: Bangalore
Shift: Rotational Shifts & Rotational Week Offs
Facility: Two-Way Cab Facility
Incentives: Attractive Performance-Based Incentives

Job Description

We are looking for dynamic and customer-focused individuals to join our UK Telecom International Voice Process. The role involves handling customer interactions over calls, resolving queries, providing appropriate solutions, and delivering an exceptional customer experience while meeting quality and performance standards.

Key Responsibilities

• Handle inbound customer calls professionally and efficiently.
• Resolve customer concerns related to telecom products and services.
• Provide accurate information and ensure customer satisfaction.
• Maintain quality standards and achieve performance metrics.
• Document customer interactions accurately in the system.

Eligibility Criteria

• 10th Pass, 12th Pass, Diploma can apply.
• Freshers and experienced candidates are welcome.
• Excellent verbal communication skills in English are mandatory.
• Basic computer knowledge and typing skills required.
• Willing to work in rotational shifts and rotational week offs.

Required Skills

• Excellent English Communication
• Customer Service Orientation
• Active Listening Skills
• Problem-Solving Ability
• International Voice Process Knowledge (preferred)

Preferred candidate profile

• Excellent communication and interpersonal skills
• B.E ,B.Tech,B.Sc,Post-Graduation Freshers are not eligible
• Please bring the original physical copy of any of your identification documents for verification.
• Anyone who attended interview before 30 days are not eligible to attend walk-in.