Senior CSA

Firstsource; Hyderabad; Vor Ort; INR 240.000 - 360.000; Vollzeit

Benefits dieser Stelle

One-way cab transportation

Performance-based incentive program

Career growth opportunities

Zusammenfassung

Firstsource Solutions in Hyderabad is hiring for Customer Support Executive / Senior Customer Support Executive. Freshers and candidates with up to 3 years of BPO experience are welcome.

You will handle multiple customer chats, resolve Wi-Fi and connectivity issues, and document interactions in the system. The role includes cross-selling opportunities and a 24/7 rotational shift, with 5 working days from the office.

Qualifikationen

• Undergraduate or postgraduate candidates are eligible to apply.
• Freshers or up to 3 years' BPO experience accepted.
• Excellent verbal communication and good reading comprehension.

Aufgaben

• Handle multiple customer chats, delivering a seamless experience.
• Resolve Wi-Fi, router, modem issues with accuracy and professionalism.
• Document interactions and resolutions per process guidelines.
• Identify opportunities for cross-selling and upselling.
• Maintain high quality, productivity, and customer satisfaction metrics.

Kenntnisse

Verbal communication

Written communication

MS Office

Ausbildung

Undergraduate/Graduate/Postgraduate eligible

Tools

Microsoft Office

Jobbeschreibung

Firstsource Solutions is hiring! We have exciting career opportunities for both freshers and experienced voice/Non-Voice process with excellent communication skills. If you're looking to build your career in a dynamic and growth-oriented environment, join our Voice and Non-Voice Processes and be part of a team that values learning, collaboration, and success.

Job Role

Customer Support Executive / Senior Customer Support Executive

Experience

0 - 3 Years

Work Location

Hyderabad

Compensation & Benefits

Industry competitive CTC, One-way cab transportation facility, Performance-based incentive program, Career growth and development opportunities.

Who We're Looking For

• Any Undergraduate (10+2)/ Graduate/ Postgraduate is eligible to apply.
• Freshers and candidates with up to 3 years of experience in a BPO environment are welcome.
• Excellent verbal communication skills with strong written and reading comprehension abilities.
• Basic computer proficiency, including familiarity with Microsoft Office applications such as Outlook, Word, and Excel.
• Willingness to work in a 24/7 rotational shift environment.
• Comfortable working 5 days a week from the office with 2 rotational week-offs.

What You'll Be Doing

• Handle multiple customer chat conversations simultaneously while delivering a seamless customer experience.
• Resolve customer queries related to Wi-Fi, routers, modems, and internet connectivity issues with accuracy and professionalism.
• Document customer interactions, concerns, and resolutions in the system as per process guidelines.
• Identify and recommend relevant products, services, or upgrades through cross-selling and upselling opportunities.
• Maintain high standards of quality, productivity, and customer satisfaction while meeting defined performance metrics.

Must Carry

Updated Resume and a Valid Government-issued ID Proof (Aadhaar Card, PAN Card, Passport, or Driving License)

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses