Walk-in | Firstsource is hiring -UK Voice Support Executive

Firstsource; Bengaluru; On-site; INR 167,000 - 279,000; Full time

Job summary

Firstsource Solutions Limited is hiring for a customer support role to handle inbound and outbound calls from UK customers, deliver accurate information, and resolve queries with professionalism.

The position requires good English, basic computer skills, and willingness to work in rotational night shifts. Freshers and experienced candidates may apply, with explicit exclusion of certain advanced degrees.

Qualifications

• Good English communication skills are preferred.
• Basic computer knowledge and customer-handling skills are required.
• Willingness to work in rotational shifts, including night shifts.

Responsibilities

• Handle inbound and outbound calls from UK customers.
• Resolve customer queries, complaints, and service-related issues efficiently.
• Provide accurate information and appropriate solutions based on customer requirements.
• Communicate professionally with UK customers using clear and effective English.
• Handle escalations and difficult customer interactions with patience and professionalism.
• Maintain accurate customer information and update call details in CRM systems.
• Meet performance metrics related to customer satisfaction, call quality, productivity, and resolution time.
• Follow company policies, process guidelines, and quality assurance standards.
• Escalate complex issues to the relevant department when necessary.
• Ensure a high standard of customer service and maintain professional call etiquette.

Skills

Good English communication

Call handling

Basic computer knowledge

Education

10th/12th pass

Job description

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.

Roles and Responsibilities

• Handle inbound and outbound calls from UK customers.
• Resolve customer queries, complaints, and service-related issues efficiently.
• Provide accurate information and appropriate solutions based on customer requirements.
• Communicate professionally with UK customers using clear and effective English.
• Handle escalations and difficult customer interactions with patience and professionalism.
• Maintain accurate customer information and update call details in CRM systems.
• Meet performance metrics related to customer satisfaction, call quality, productivity, and resolution time.
• Follow company policies, process guidelines, and quality assurance standards.
• Escalate complex issues to the relevant department when necessary.
• Ensure a high standard of customer service and maintain professional call etiquette.

Eligibility Criteria

• Minimum Qualification: 10th Pass or 12th Pass.
  
• Freshers and experienced candidates can apply, depending on company requirements.
  
• Good English communication skills are preferred.
  
• Willingness to work in rotational shifts, including night shifts.
  
• Basic computer knowledge and customer-handling skills.
  

• B.E ,B.Tech,B.Sc,Post-Graduation Freshers are not eligible
• Please bring the original physical copy of any of your identification documents for verification.
• Anyone who attended interview before 30 days are not eligible to attend walk-in.