Walk-in | Firstsource is hiring-International Customer Service Representative

Firstsource; Bengaluru; Vor Ort; INR 300.000 - 400.000; Vollzeit

Benefits dieser Stelle

Two-Way Cab Facility

Attractive Incentives

Zusammenfassung

Firstsource Solutions Limited in Bangalore invites dynamic individuals to join the UK Telecom International Voice Process. You will handle inbound calls, resolve queries, and deliver an exceptional customer experience while maintaining quality standards.

Freshers and experienced candidates with excellent English, basic computer skills, and willingness to work in rotational shifts are eligible. Bring original ID proofs; attendees who spoke within last 30 days are not eligible for walk-ins.

Qualifikationen

• English communication proficiency required.
• Freshers and experienced candidates welcome.
• Basic computer knowledge and typing skills needed.

Aufgaben

• Handle inbound customer calls professionally and efficiently.
• Resolve customer concerns related to telecom products and services.
• Provide accurate information and ensure customer satisfaction.
• Maintain quality standards and achieve performance metrics.
• Document customer interactions accurately in the system.

Kenntnisse

Excellent English Communication

Customer Service Orientation

Active Listening Skills

Problem-Solving Ability

International Voice Process Knowledge

Ausbildung

BE

B.Tech

B.Sc

Post-Graduation

Jobbeschreibung

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.

International Voice Support Executive

Location: Bangalore
Shift: Rotational Shifts & Rotational Week Offs
Facility: Two-Way Cab Facility
Incentives: Attractive Performance-Based Incentives

Job Description

We are looking for dynamic and customer-focused individuals to join our UK Telecom International Voice Process. The role involves handling customer interactions over calls, resolving queries, providing appropriate solutions, and delivering an exceptional customer experience while meeting quality and performance standards.

Key Responsibilities

• Handle inbound customer calls professionally and efficiently.
• Resolve customer concerns related to telecom products and services.
• Provide accurate information and ensure customer satisfaction.
• Maintain quality standards and achieve performance metrics.
• Document customer interactions accurately in the system.

Eligibility Criteria

• 10th Pass, 12th Pass, Diploma can apply.
• Freshers and experienced candidates are welcome.
• Excellent verbal communication skills in English are mandatory.
• Basic computer knowledge and typing skills required.
• Willing to work in rotational shifts and rotational week offs.

Required Skills

• Excellent English Communication
• Customer Service Orientation
• Active Listening Skills
• Problem-Solving Ability
• International Voice Process Knowledge (preferred)

Preferred candidate profile

• B.E ,B.Tech,B.Sc,Post-Graduation Freshers are not eligible
• Please bring the original physical copy of any of your identification documents for verification.
• Anyone who attended interview before 30 days are not eligible to attend walk-in.