Walk-in | Firstsource is hiring -International Semi Voice support

Firstsource; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Benefits offered by this job

Cab facilities

Job summary

Firstsource Solutions Limited in Bengaluru is seeking an International Semi-Voice Support Executive to handle calls, emails, and chat for international customers. The role operates five days a week with rotational shifts, including night shifts, and requires good English communication and basic computer skills.

Freshers and experienced candidates may apply, subject to company requirements. Candidates must be prepared to work in shifts aligned with international business hours, with cab

Qualifications

• Good English communication skills.
• Basic computer knowledge and typing skills.
• Willingness to work in rotational shifts, including night shifts.
• Flexibility to work according to international business hours.

Responsibilities

• Handle international customer queries through calls, emails, and chat.
• Resolve customer issues professionally and provide accurate information.
• Maintain customer records and update details in the CRM system.
• Communicate effectively with international customers in English.
• Meet quality, productivity, and customer satisfaction targets.
• Escalate complex issues to the relevant department.

Skills

English communication

Typing skills

Basic computer knowledge

Night shift availability

Rotational shifts

Job description

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.

Role & responsibilities

Job Description: International Semi-Voice Support Executive

Job Role: International Semi-Voice Process Associate

Process: International Customer Support

• Working Days: 5 days a week
• Weekly Offs: 2 days off per week
• Shift Timing: Rotational shifts, including night shifts
• Process Type: Voice and non-voice support
• Communication: English
• Experience: Freshers and experienced candidates can apply, subject to company requirements.

Job Responsibilities

• Handle international customer queries through calls, emails, and chat.
• Resolve customer issues professionally and provide accurate information.
• Maintain customer records and update details in the CRM system.
• Communicate effectively with international customers in English.
• Meet quality, productivity, and customer satisfaction targets.
• Escalate complex issues to the relevant department.

Eligibility Criteria

• Good English communication skills.
• Basic computer knowledge and typing skills.
• Willingness to work in rotational shifts, including night shifts.
• Flexibility to work according to international business hours.
• Good problem-solving and customer-handling skills.

Work Schedule

• 5 working days and 2 weekly offs.
• Rotational shift timings, including night shifts.
• Weekly offs may be rotational.
• Cab facilities and other benefits depend on company policy.

• B.E ,B.Tech,B.Sc,Post-Graduation Freshers are not eligible
• Please bring the original physical copy of any of your identification documents for verification.
• Anyone who attended interview before 30 days are not eligible to attend walk-in.

Disclaimer

Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.