Senior CSA

Firstsource Healthcare; Hyderabad; Vor Ort; INR 260.000 - 380.000; Vollzeit

Benefits dieser Stelle

One-way cab transportation

Performance-based incentive program

Career growth and development

Zusammenfassung

Firstsource Solutions is hiring for Senior CSA in Hyderabad, offering opportunities for freshers and professionals with up to 3 years of experience in voice and non-voice processes. The role requires strong communication, basic MS Office skills, and willingness to work in a 24/7 rotational shift.

The position involves handling customer chats, resolving connectivity issues, and documenting interactions. It includes performance-based incentives and growth opportunities within a dynamic team.

Qualifikationen

• Freshers and candidates with up to 3 years of experience in a BPO environment are welcome.
• Excellent verbal communication skills with strong written and reading comprehension abilities.
• Basic computer proficiency, including familiarity with Microsoft Office applications such as Outlook, Word, and Excel.

Aufgaben

• Handle multiple customer chat conversations simultaneously while delivering a seamless customer experience.
• Resolve customer queries related to Wi-Fi, routers, modems, and internet connectivity issues with accuracy and professionalism.
• Document customer interactions, concerns, and resolutions in the system as per process guidelines.
• Identify and recommend relevant products, services, or upgrades through cross-selling and upselling opportunities.
• Maintain high standards of quality, productivity, and customer satisfaction while meeting defined performance metrics.

Kenntnisse

Verbal communication

Written communication

Reading comprehension

MS Office

Ausbildung

Undergraduate or Graduate degrees accepted

Tools

Outlook

Word

Excel

Jobbeschreibung

Senior CSA

Date: Oct 14, 2026

Location: Hyderabad, IN

Requisition ID: 24286

Description: Firstsource Solutions is hiring! We have exciting career opportunities for both freshers and experienced voice/Non-Voice process with excellent communication skills. If you're looking to build your career in a dynamic and growth-oriented environment, join our Voice and Non-Voice Processes and be part of a team that values learning, collaboration, and success.

Job Role: Customer Support Executive / Senior Customer Support Executive

Experience: 0 - 3 Years

Work Location: Hyderabad

Compensation & Benefits: Industry competitive CTC, One-way cab transportation facility, Performance-based incentive program, Career growth and development opportunities.

Who We're Looking For

• Any Undergraduate (10+2)/ Graduate/ Postgraduate is eligible to apply.
• Freshers and candidates with up to 3 years of experience in a BPO environment are welcome.
• Excellent verbal communication skills with strong written and reading comprehension abilities.
• Basic computer proficiency, including familiarity with Microsoft Office applications such as Outlook, Word, and Excel.
• Willingness to work in a 24/7 rotational shift environment.
• Comfortable working 5 days a week from the office with 2 rotational week-offs.

What You'll Be Doing

• Handle multiple customer chat conversations simultaneously while delivering a seamless customer experience.
• Resolve customer queries related to Wi-Fi, routers, modems, and internet connectivity issues with accuracy and professionalism.
• Document customer interactions, concerns, and resolutions in the system as per process guidelines.
• Identify and recommend relevant products, services, or upgrades through cross-selling and upselling opportunities.
• Maintain high standards of quality, productivity, and customer satisfaction while meeting defined performance metrics.

Must Carry: Updated Resume and a Valid Government-issued ID Proof (Aadhaar Card, PAN Card, Passport, or Driving License)

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses