Walk-in | Voice Support Executive

Tech Mahindra Limited; Hyderabad; On-site; INR 240,000 - 420,000; Full time

Job summary

Tech Mahindra in Hyderabad is seeking a customer support professional to handle calls, resolve queries, and address complaints in a timely and professional manner, ensuring high customer satisfaction. The role requires strong communication, accurate CRM record-keeping, understanding customer needs, and contributing to service improvements through feedback and collaboration.

This position offers the opportunity to work in a fast-paced team, develop product knowledge, and grow within a leading IT

Responsibilities

• Handle customer calls, resolve queries and address complaints professionally.
• Understand customer needs, concerns and expectations to deliver excellent service.
• Use strong communication to handle complex issues and escalate when necessary.
• Maintain accurate records of all interactions with customers using CRM software.
• Seek feedback from customers to enhance overall performance.

Job description

Roles and Responsibilities

• Handle customer calls, resolve queries, and address complaints in a timely and professional manner.
• Provide excellent customer service by understanding their needs, concerns, and expectations.
• Utilize strong communication skills to effectively handle complex issues and raise when necessary.
• Maintain accurate records of all interactions with customers using CRM software.
• Strive for continuous improvement by seeking feedback from customers to enhance overall performance.