Senior Voice Process Executive

Panacorp Software Solutions; Tamil Nadu; On-site; INR 167,000 - 234,000; Full time

Job summary

Panacorp Software Solutions in Tamil Nadu is seeking a customer support professional to handle incoming calls, provide product information, and resolve queries with a friendly, professional approach.

The role focuses on effective communication, active listening, and meeting daily targets for call handling and customer satisfaction, while using basic computer systems to record information and update records.

Qualifications

• Good communication skills with fluency in English or other languages used by the company.
• Patience and active listening to understand customer needs.
• Ability to stay calm under pressure.
• Basic computer knowledge for entering customer information.

Responsibilities

• Answer incoming calls from customers and assist them with their queries or issues.
• Provide information about products or services to customers.
• Resolve customer complaints or direct them to the right department if needed.
• Maintain a friendly and professional attitude while speaking with customers.
• Ensure customer satisfaction by solving their problems efficiently.
• Follow guidelines and scripts during customer interactions.
• Record call details and customer feedback accurately.
• Work in a team and communicate effectively with coworkers and managers.
• Meet daily or weekly performance targets for call handling and customer satisfaction.

Skills

Communication skills

Active listening

Calm under pressure

Basic computer skills

Job description

Roles and Responsibilities

• Answer incoming calls from customers and assist them with their queries or issues.
• Provide information about products or services to customers.
• Resolve customer complaints or direct them to the right department if needed.
• Maintain a friendly and professional attitude while speaking with customers.
• Ensure customer satisfaction by solving their problems efficiently.
• Follow guidelines and scripts during customer interactions.
• Record call details and customer feedback accurately.
• Work in a team and communicate effectively with coworkers and managers.
• Meet daily or weekly performance targets for call handling and customer satisfaction.

Skills Required

• Good communication skills (fluent in English or any other language, depending on the company).
• Patience and active listening skills.
• Ability to stay calm under pressure.
• Basic computer knowledge (for entering customer information and handling systems).