Customer Support Executive

Global Health Spine Joint And Laser Center; New Delhi; Presencial; INR 200.000 - 280.000; Jornada completa

Descripción de la vacante

Global Health Spine Joint And Laser Center in Delhi is seeking a customer service associate to handle calls, chats, and emails, resolving queries with a focus on timely, professional responses. You will use CRM software to document interactions and identify upselling opportunities to enhance service value.

The ideal candidate demonstrates strong communication, telephone etiquette, and problem-solving skills, with a customer-first mindset and ability to maintain accurate records.

Formación

• Experience in customer service or help desk preferred.
• Excellent communication and problem-solving skills.
• Proficiency with CRM systems and data entry.

Responsabilidades

• Handle customer calls, chats, and emails to resolve queries.
• Provide excellent customer service by addressing issues promptly.
• Utilize telephone etiquette to maintain a positive tone.
• Identify upselling opportunities based on customer needs.
• Maintain records using CRM software.

Conocimientos

Customer service

Communication

Telephone etiquette

Upselling

Herramientas

CRM software

Descripción del empleo

Roles and Responsibilities

• Handle customer calls, chats, and emails to resolve their queries and concerns.
  
• Provide excellent customer service by addressing issues promptly and professionally.
  
• Utilize telephone etiquette skills to maintain a positive tone during conversations.
  
• Identify opportunities for upselling/cross-selling products or services based on customer needs.
  
• Maintain accurate records of all interactions with customers using CRM software.