Walk-in | Customer Support Executive

IGT Solutions; Gurugram District, New Delhi; On-site; INR 300,000 - 420,000; Full time

Job summary

IGT Solutions in Gurugram is seeking customer support professionals to handle inbound and outbound calls and resolve queries with courteous, professional service. You will provide product and policy information, update CRM notes, and strive to maintain high customer satisfaction.

Freshers and experienced candidates are welcome, with basic communication skills and a willingness to work in rotational shifts. Immediate joiners preferred.

Qualifications

• Excellent verbal communication in Hindi and English.
• Good listening and problem-solving abilities.
• Customer-centric attitude with a positive approach.
• Willing to work in rotational shifts and week-offs.
• Ability to handle customer concerns calmly and professionally.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Resolve customer queries, complaints, and service requests within defined timelines.
• Provide accurate information regarding products, services, and company policies.
• Maintain high levels of customer satisfaction through effective communication.
• Update customer interactions and case details in the CRM system.
• Follow process guidelines and quality standards.
• Meet productivity, quality, and attendance targets.

Skills

Bilingual Hindi & English

Active listening

Problem solving

Customer-centric attitude

Shift flexibility

Job description

Role & responsibilities

• Handle inbound and outbound customer calls professionally.
• Resolve customer queries, complaints, and service requests within defined timelines.
• Provide accurate information regarding products, services, and company policies.
• Maintain high levels of customer satisfaction through effective communication.
• Update customer interactions and case details in the CRM system.
• Follow process guidelines and quality standards.
• Meet productivity, quality, and attendance targets.

Required Skills

• Excellent verbal communication skills in Hindi and English (regional language preferred if applicable).
• Good listening and problem-solving abilities.
• Customer-centric approach with a positive attitude.
• Ability to work in rotational shifts and week-offs.
• Ability to handle customer concerns calmly and professionally.

Preferred candidate profile

• Freshers and experienced candidates can apply.
• Basic communication skills are mandatory.
• Immediate joiners preferred.