Customer Support Executive

RS Managemenet; Jammu district; Sur place; INR 200 000 - 300 000; Plein temps

Résumé du poste

RS Managemenet in India is seeking a customer support representative to assist customers via phone, email, and chat, resolving queries and ensuring a positive experience.

The role requires clear communication and teamwork with internal teams to resolve issues and maintain accurate CRM records.

Qualifications

• Excellent communication skills (verbal & written).
• Fluent English.

Responsabilités

• Provide exceptional customer support through phone, email, and chats to resolve customer queries and concerns.
• Handle customer complaints professionally and escalate as needed for timely resolution.
• Maintain accurate records of interactions in the CRM system.
• Collaborate with internal teams to resolve complex issues and improve satisfaction.

Connaissances

Excellent communication

Fluent English

Description du poste

Roles and Responsibilities

• Provide exceptional customer support through phone calls, emails, and chats to resolve customer queries and concerns.
• Handle customer complaints in a professional manner, escalating issues when necessary to ensure timely resolution.
• Maintain accurate records of all interactions with customers using our CRM system.
• Collaborate with internal teams to resolve complex customer issues and improve overall satisfaction ratings.

Desired Candidate Profile

• Excellent communication skills (verbal & written).
• Fluent English