Customer Relationship Service Executive

Bmw Eminent Cars Surat; Surat; On-site; INR 250,000 - 350,000; Full time

Job summary

BMW Eminent Cars Surat is seeking a customer support professional to address inquiries, resolve issues, and ensure a positive ownership experience. Based in Surat, you will handle inquiries via phone, email, or chat, and strive to build strong relationships with customers through clear communication and empathy.

You will provide after-sales support including warranty handling and technical guidance, while collaborating with internal teams to resolve complex issues and maintain accurate CRM

Responsibilities

• Handle customer complaints and queries via phone calls, emails, or chats to resolve issues promptly and professionally.
• Develop strong relationships with customers through effective communication, empathy, and problem-solving skills.
• Provide excellent after-sales service by addressing product-related concerns, warranty claims, and technical support.
• Collaborate with internal teams (e.g., engineering, logistics) to resolve complex customer issues efficiently.
• Maintain accurate records of all interactions with customers using CRM software.

Job description

Roles and Responsibilities

• Handle customer complaints and queries via phone calls, emails, or chats to resolve issues promptly and professionally.
• Develop strong relationships with customers through effective communication, empathy, and problem-solving skills.
• Provide excellent after-sales service by addressing product-related concerns, warranty claims, and technical support.
• Collaborate with internal teams (e.g., engineering, logistics) to resolve complex customer issues efficiently.
• Maintain accurate records of all interactions with customers using CRM software.