Voice Support Executive

TP; Malad; On-site; INR 180,000 - 300,000; Full time

Job summary

TP is seeking a customer support professional to manage inquiries and resolve issues with a focus on delivering exceptional voice-based service.

The role requires strong communication, problem-solving, and teamwork to improve customer experience and meet quality standards. A graduate or undergraduate degree is preferred, with adaptability to fast-paced environments.

Qualifications

• Excellent language proficiency, particularly in B2.
• Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
• Strong problem-solving skills and attention to detail.
• Effective teamwork and collaboration skills.
• Adaptability to changing situations and priorities.
• Strong analytical and critical thinking skills.
• A graduate or undergraduate degree is required.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through voice support.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Meet performance targets and quality standards.
• Continuously improve communication skills and knowledge.

Skills

Language proficiency B2

Problem solving

Attention to detail

Teamwork

Adaptability

Analytical thinking

Education

Graduate or undergraduate degree

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through voice support.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Meet performance targets and quality standards.
• Continuously improve communication skills and knowledge.

Job Requirements

• Excellent language proficiency, particularly in B2.
• Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
• Strong problem-solving skills and attention to detail.
• Effective teamwork and collaboration skills.
• Adaptability to changing situations and priorities.
• Strong analytical and critical thinking skills.
• A graduate or undergraduate degree is required.