Voice Support Executive

TP; Kolkata District; On-site; INR 250,000 - 360,000; Full time

Job summary

TP in Kolkata invites applications for a customer support role focused on delivering excellent service. You will handle inquiries, provide precise product information, and work with teams to enhance the overall customer experience from first contact to resolution.

The role requires strong communication, multitasking in a fast-paced environment, and a solid ability to analyze problems and adapt to changing priorities. Prior experience in customer support is beneficial.

Qualifications

• Excellent communication and interpersonal skills are essential.
• Ability to work in a fast-paced environment and handle multiple interactions.
• Strong problem-solving and analytical skills for resolving complex customer issues.
• Proficiency in using computer systems and software applications.
• Ability to adapt to changing situations and priorities effectively.

Responsibilities

• Handle inbound and outbound customer calls professionally and courteously.
• Provide timely and accurate information about products or services.
• Resolve customer complaints and issues efficiently.
• Collaborate with internal teams to improve overall customer experience.
• Maintain high levels of product knowledge and stay updated on new developments.
• Meet or exceed performance targets, including quality metrics and sales goals.

Skills

Excellent communication

Interpersonal skills

Fast-paced environment

Problem solving

Analytical skills

Computer skills

Job description

Roles and Responsibility

• Handle inbound and outbound customer calls professionally and courteously.
• Provide timely and accurate information about products or services.
• Resolve customer complaints and issues efficiently.
• Collaborate with internal teams to improve overall customer experience.
• Maintain high levels of product knowledge and stay updated on new developments.
• Meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills are essential.
• Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
• Strong problem-solving and analytical skills are needed for resolving complex customer issues.
• Proficiency in using computer systems and software applications is required.
• Ability to adapt to changing situations and priorities effectively.
• Strong attention to detail and organizational skills for managing tasks and projects.