Customer Support Executive

NoBrokerHood; Bengaluru; On-site; INR 300,000 - 540,000; Full time

Job summary

NoBrokerHoodHood in Bengaluru is seeking a dedicated Customer Support Executive to handle inquiries, resolve complaints within defined timelines, and convert inquiries into sales while maintaining records of interactions.

The role requires strong communication, the ability to manage high call volumes, follow-up on leads, and build lasting customer relationships through helpful, timely support.

Qualifications

• Handle customer complaints professionally and provide timely solutions.
• Convert inquiries into sales and suggest suitable offerings.
• Follow up on warm and cold leads to maximise conversions.
• Provide accurate, complete information using approved tools and resources.

Responsibilities

• Identify customer needs to achieve high satisfaction.
• Manage large volumes of incoming calls efficiently and prioritize by urgency.
• Build and maintain strong relationships through open and positive communication.

Job description

Role & responsibilities

• Handle customer complaints and provide appropriate solutions within defined timelines, ensuring follow-up until resolution.

• Convert inquiries into sales.
• Follow up regularly on warm and cold leads to maximize conversion opportunities.
• Provide accurate, valid, and complete information to customers using the right tools and resources.
• Maintain records of customer interactions, update account information, and manage documentation accurately.

• Identify and assess customers needs to achieve high satisfaction levels.
• Manage large volumes of incoming calls efficiently and prioritize based on urgency.
• Build and maintain strong relationships with customers through open and positive communication.