Walk-in | Customer Support Executive

Indezon Business Solutions; Gurugram District; On-site; INR 300,000 - 420,000; Full time

Job summary

Indezon Business Solutions in Gurugram seeks a customer service professional to join our team. You will handle inquiries via phone, email, and chat to resolve concerns and deliver excellent service, while providing clear product information.

Identify upsell and cross-sell opportunities based on customer needs, maintain accurate CRM records, and escalate complex issues to senior team members when necessary.

Responsibilities

• Handle customer inquiries via phone, email, and chat to resolve concerns and provide excellent service.
• Provide product information and answer questions about products and services.
• Identify opportunities to upsell and cross-sell relevant products based on customer needs.
• Maintain accurate records of all interactions using CRM software.
• Escalate complex issues to senior team members or supervisors when needed.

Skills

Customer service

CRM software

Job description

Roles and Responsibilities

• Handle customer inquiries via phone calls, emails, and chats to resolve their concerns and provide excellent customer service.
  
• Provide product information, answer questions about products/services offered by the company.
  
• Identify opportunities to upsell/cross-sell relevant products/services based on customer needs.
  
• Maintain accurate records of all interactions with customers using CRM software.
  
• Escalate complex issues to senior team members or supervisors when necessary.