Walk-in | Customer Service Executive

IGT Solutions; Gurugram District, New Delhi; On-site; INR 240,000 - 420,000; Full time

Job summary

IGT Solutions in Gurugram is seeking a customer support executive to handle inbound and outbound calls, resolve queries, and provide accurate product and policy information. You will update case details in the CRM system and maintain high customer satisfaction by communicating effectively.

Freshers and experienced candidates can apply, with immediate joiners preferred. Strong English communication, listening, and problem-solving abilities are required, along with the ability to work in

Qualifications

• Excellent English communication
• Good listening and problem-solving abilities
• Customer-centric approach with positive attitude

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Resolve customer queries, complaints, and service requests within defined timelines.
• Provide accurate information regarding products, services, and company policies.
• Maintain high levels of customer satisfaction through effective communication.
• Update customer interactions and case details in the CRM system.
• Follow process guidelines and quality standards.
• Meet productivity, quality, and attendance targets.

Skills

English communication

Listening & problem-solving

Customer-centric attitude

Shift flexibility

Calm handling of concerns

Job description

Role & responsibilities:

• Handle inbound and outbound customer calls professionally.
• Resolve customer queries, complaints, and service requests within defined timelines.
• Provide accurate information regarding products, services, and company policies.
• Maintain high levels of customer satisfaction through effective communication.
• Update customer interactions and case details in the CRM system.
• Follow process guidelines and quality standards.
• Meet productivity, quality, and attendance targets.

Required Skills:

• Excellent verbal communication skills in English
• Good listening and problem-solving abilities.
• Customer-centric approach with a positive attitude.
• Ability to work in rotational shifts and week-offs.
• Ability to handle customer concerns calmly and professionally.

Preferred candidate profile:

• Freshers and experienced candidates can apply.
• Basic communication skills are mandatory.
• Immediate joiners preferred.