Walk-in | Voice and Non-Voice Process Associate

IntouchCX; Hyderabad; On-site; INR 201,000 - 335,000; Full time

Benefits offered by this job

Two-way cab transportation

Career growth opportunities

Training and development

Job summary

IntouchCX in Hyderabad is seeking experienced professionals for its International Semi-Voice Process. The role involves handling customer queries via email, chat, and occasional calls, delivering high-quality service and timely resolutions.

Ideal candidates have 6+ months in International Semi-Voice/Chat/Email, strong English communication, and the ability to multitask in a fast-paced, target-driven environment. Night shifts and rotational schedules are part of the role.

Qualifications

• Minimum 6 months of experience in International Semi-Voice, Chat, Email, or Customer Support.
• Good spoken and written English communication (B2–C1 level preferred).
• Good typing speed and email drafting skills.
• Basic computer knowledge and familiarity with MS Office.
• Ability to handle multiple customer queries simultaneously.
• Willingness to work in rotational shifts, including night shifts.

Responsibilities

• Handle customer queries through email, chat, and occasional inbound/outbound calls.
• Understand customer concerns and provide accurate and timely resolutions.
• Respond to customer emails and chat requests professionally.
• Maintain high customer satisfaction through effective communication.
• Handle customer complaints and escalations efficiently.
• Maintain accurate records of customer interactions in CRM or internal systems.
• Follow company guidelines, quality standards, and compliance requirements.
• Meet productivity, quality, and customer satisfaction targets.
• Coordinate with internal teams to resolve customer issues.
• Demonstrate excellent multitasking, listening, and problem-solving skills.

Skills

English communication

Typing speed

Email drafting

Customer handling

Problem solving

Multitasking

Tools

MS Office

Job description

Hiring: International Semi-Voice Process Customer Support

Location: Hyderabad

Experience: Experienced Candidates Only

Communication Requirement: Good English Communication Skills (B2–C1 Level Preferred)

Eligibility: Candidates with a minimum of 6 months of relevant experience

Job Overview

We are looking for experienced, customer-oriented professionals to join our International Semi-Voice Process team in Hyderabad.

The ideal candidate should have prior experience in International Semi-Voice, Chat, Email, or Customer Support, along with good written and verbal communication skills. Candidates should be capable of handling customer queries through emails, chats, and occasional calls while delivering excellent customer service.

Key Responsibilities

• Handle customer queries through email, chat, and occasional inbound/outbound calls.
• Understand customer concerns and provide accurate and timely resolutions.
• Respond to customer emails and chat requests professionally.
• Maintain high customer satisfaction through effective communication.
• Handle customer complaints and escalations efficiently.
• Maintain accurate records of customer interactions in CRM or internal systems.
• Follow company guidelines, quality standards, and compliance requirements.
• Meet productivity, quality, and customer satisfaction targets.
• Coordinate with internal teams to resolve customer issues.
• Demonstrate excellent multitasking, listening, and problem-solving skills.

Candidate Requirements

• Only experienced candidates are eligible to apply.
• Minimum 6 months of experience in International Semi-Voice, Chat, Email, or Customer Support is mandatory.
• Good spoken and written English communication skills (B2–C1 level preferred).
• Good typing speed and email drafting skills.
• Basic computer knowledge and familiarity with MS Office.
• Ability to handle multiple customer queries simultaneously.
• Strong customer-handling and problem-solving abilities.
• Willingness to work in rotational shifts, including night shifts.
• Ability to work in a fast-paced, target-driven environment.

What We Offer

• Competitive salary based on experience and skill set.
• Two-way cab transportation, subject to applicable location and eligibility criteria.
• Professional and supportive work environment.
• Opportunities for career growth and internal mobility.
• Training and professional development opportunities.

Job Details

• Job Location: Hyderabad
• Experience: Minimum 6 months
• Process: International Semi-Voice / Customer Support
• Process Type: Email + Chat + Voice Support
• Candidate Profile: Experienced professionals only