Walk-in | Mega Walk-in Drive For International Semivoice Process

IntouchCX; Hyderabad; On-site; INR 167,000 - 279,000; Full time

Benefits offered by this job

Competitive salary package

Two-way cab facility within hiring

Dynamic and professional work env.

Career growth and learning

Job summary

IntouchCX is seeking dynamic candidates for a Semi-Voice Process in Hyderabad. The role involves handling customer queries via voice calls and chat, delivering accurate information and effective solutions while maintaining professionalism and a positive experience.

Ideal candidates will have 6 months of experience, excellent English (C1), strong communication skills, and flexibility to work rotational shifts including weekends if required. Immediate joiners are preferred.

Qualifications

• Minimum 6 months of experience in any field.
• Excellent English communication skills (C1 level).
• Must be comfortable handling both voice and chat support.
• Strong verbal and written communication skills.
• Good problem-solving and customer-handling abilities.
• Flexible to work in rotational shifts, including weekends, if required.
• Immediate joiners or candidates with short notice periods preferred.

Responsibilities

• Handle customer queries through both voice calls and chat support.
• Provide accurate information and effective solutions to customer concerns.
• Maintain professional communication and deliver a positive customer experience.
• Handle customer interactions efficiently while meeting quality and productivity targets.
• Adapt to both voice and chat processes based on business requirements.
• Follow process guidelines and maintain service quality.

Skills

English proficiency (C1)

Strong verbal and writtenCommunication

Customer support experience

Problem solving

Flexible shifts

Immediate joiner/short notice

Job description

Job Description

We are looking for dynamic and customer-focused candidates for a Semi-Voice Process. Candidates should be flexible and comfortable handling both voice and non-voice (chat) interactions while providing excellent customer support.

Roles & Responsibilities

• Handle customer queries through both voice calls and chat support.
• Provide accurate information and effective solutions to customer concerns.
• Maintain professional communication and deliver a positive customer experience.
• Handle customer interactions efficiently while meeting quality and productivity targets.
• Adapt to both voice and chat processes based on business requirements.
• Follow process guidelines and maintain service quality.

Eligibility Criteria

• Minimum 6 months of experience in any field
• Excellent English communication skills (C1 level).
• Must be comfortable handling both voice and chat support.
• Strong verbal and written communication skills.
• Good problem-solving and customer-handling abilities.
• Flexible to work in rotational shifts, including weekends, if required.
• Immediate joiners or candidates with short notice periods preferred.

Ideal Candidate

• Confident in speaking English.
• Comfortable communicating through calls and chats.
• Quick learners with a positive attitude.
• Flexible to work across different support channels.

Benefits

• Competitive salary package.
• Two-way cab facility within the hiring radius.
• Dynamic and professional work environment.
• Career growth and learning opportunities.