International Customer Support-Voice

IntouchCX; Hyderabad; On-site; INR 279,000 - 469,000; Full time

Benefits offered by this job

Two-way cab transportation

Career progression

Professional environment

Training & development

Job summary

IntouchCX in Hyderabad is seeking experienced professionals for the International Voice Process/Customer Support role. The ideal candidate will handle international calls with superior English communication, deliver outstanding service, and work flexibly in rotational shifts including night rotations.

Candidates must have 6 months+ relevant experience, strong verbal and written English, and a customer-first approach.

Qualifications

• Minimum 6 months of experience in an International Voice Process or International Customer Support role.
• Freshers are not eligible for this position.
• Strong spoken and written English communication skills (C1 level).
• Excellent customer-handling, interpersonal and problem-solving abilities.
• Ability to work with international customers across diverse backgrounds.

Responsibilities

• Handle inbound and outbound calls from international customers with professionalism.
• Understand customer requirements, identify concerns, and provide accurate solutions.
• Maintain high customer satisfaction through courteous and solution-oriented communication.
• Follow established process guidelines, quality standards and compliance.
• Maintain accurate records of customer interactions in CRM or internal systems.
• Handle complaints and escalations with timely resolution.
• Meet individual performance targets while maintaining service quality.
• Demonstrate listening, problem-solving and customer relationship skills.

Skills

English proficiency

Customer handling

Interpersonal skills

Problem solving

Communication skills

Typing speed

Job description

Hiring: International Voice Process Customer SupportLocation: Hyderabad Experience Required: Minimum 6 Months Communication Requirement: C1-Level English Proficiency Eligibility: Experienced Candidates Only

Job Overview

We are seeking skilled, customer-oriented professionals to join our International Voice Process team in Hyderabad. The ideal candidate will have prior experience in international customer support, exceptional English communication skills, and the ability to deliver outstanding customer experiences while handling diverse customer queries.Candidates with strong verbal fluency, excellent interpersonal skills, and a customer-first approach are encouraged to apply.

Key Responsibilities

• Handle inbound and outbound calls from international customers with professionalism and confidence.
• Understand customer requirements, identify concerns, and provide accurate and effective solutions.
• Ensure a high level of customer satisfaction through courteous and solution-oriented communication.
• Follow established process guidelines, quality standards, and compliance requirements.
• Maintain accurate records of customer interactions in the designated CRM or internal systems.
• Handle customer complaints and escalations efficiently, ensuring timely resolution.
• Consistently achieve individual performance targets while maintaining service quality.
• Demonstrate excellent listening, problem-solving, and customer relationship management skills.

Candidate Requirements

• Minimum 6 months of experience in an International Voice Process or International Customer Support role is mandatory.
• Freshers are not eligible for this position.
• Strong spoken and written English communication skills, with C1-level proficiency.
• Excellent customer-handling, interpersonal, and problem-solving abilities.
• Confidence in communicating with international customers across diverse backgrounds.
• Flexibility to work rotational shifts, including night shifts, based on business requirements.
• Basic computer knowledge, good typing speed, and proficiency in navigating multiple systems.
• Ability to perform effectively in a fast-paced, target-driven environment.

What We Offer

• Competitive compensation based on experience and skill set.
• Two-way cab transportation, subject to applicable location and eligibility criteria.
• A professional, collaborative, and supportive work environment.
• Opportunities for career progression and internal mobility.
• Ongoing training, professional development, and skill enhancement.

Job Details

• Job Location: Hyderabad
• Work Experience: 6 months or more
• Process: International Voice / Customer Support
• Candidate Profile: Experienced professionals only

Interested CandidatesProfessionals with relevant experience in International Voice, International Customer Support, or International BPO operations are encouraged to apply.Take the next step in your career by joining a team focused on delivering exceptional customer experiences and professional growth.