Walk-in | International Voice Process Associate

IntouchCX; Hyderabad; On-site; INR 167,000 - 279,000; Full time

Benefits offered by this job

Two-way cab transportation

Professional work environment

Career progression

Ongoing training and development

Job summary

Intouch CX in Hyderabad invites experienced professionals to join its International Voice Process team. The role requires strong English communication, at least 6 months in international voice support, and a customer-first approach to delivering outstanding service.

You will handle international calls, identify needs, provide effective solutions, and maintain CRM records with accuracy. The job requires rotating night shifts and a fast-paced, target-driven mindset.

Qualifications

• Minimum 6 months of experience in an International Voice Process or International Customer Support role is mandatory.
• Freshers are not eligible for this position.
• Strong spoken and written English communication skills, with C1-level proficiency.
• Excellent customer-handling, interpersonal, and problem-solving abilities.
• Ability to communicate with international customers across diverse backgrounds.

Responsibilities

• Handle inbound and outbound calls from international customers with professionalism and confidence.
• Understand customer requirements, identify concerns, and provide accurate and effective solutions.
• Ensure a high level of customer satisfaction through courteous and solution-oriented communication.
• Follow established process guidelines, quality standards, and compliance requirements.
• Maintain accurate records of customer interactions in the designated CRM or internal systems.
• Handle customer complaints and escalations efficiently, ensuring timely resolution.
• Consistently achieve individual performance targets while maintaining service quality.
• Demonstrate excellent listening, problem-solving, and customer relationship management skills.

Skills

English proficiency

Customer service

Communication

Problem solving

Interpersonal skills

Tools

CRM software

Job description

Hiring: International Voice Process Customer SupportLocation: Hyderabad Experience Required: Minimum 6 Months Communication Requirement: C1-Level English Proficiency Eligibility: Experienced Candidates Only

Job Overview

We are seeking skilled, customer-oriented professionals to join our International Voice Process team in Hyderabad. The ideal candidate will have prior experience in international customer support, exceptional English communication skills, and the ability to deliver outstanding customer experiences while handling diverse customer queries.Candidates with strong verbal fluency, excellent interpersonal skills, and a customer-first approach are encouraged to apply.

Key Responsibilities

Handle inbound and outbound calls from international customers with professionalism and confidence.

Understand customer requirements, identify concerns, and provide accurate and effective solutions.

Ensure a high level of customer satisfaction through courteous and solution-oriented communication.

Follow established process guidelines, quality standards, and compliance requirements.

Maintain accurate records of customer interactions in the designated CRM or internal systems.

Handle customer complaints and escalations efficiently, ensuring timely resolution.

Consistently achieve individual performance targets while maintaining service quality.

Demonstrate excellent listening, problem-solving, and customer relationship management skills.

Candidate Requirements

Minimum 6 months of experience in an International Voice Process or International Customer Support role is mandatory.

Freshers are not eligible for this position.

Strong spoken and written English communication skills, with C1-level proficiency.

Excellent customer-handling, interpersonal, and problem-solving abilities.

Confidence in communicating with international customers across diverse backgrounds.

Flexibility to work rotational shifts, including night shifts, based on business requirements.

Basic computer knowledge, good typing speed, and proficiency in navigating multiple systems.

Ability to perform effectively in a fast-paced, target-driven environment.

What We Offer

Competitive compensation based on experience and skill set.

Two-way cab transportation, subject to applicable location and eligibility criteria.

A professional, collaborative, and supportive work environment.

Opportunities for career progression and internal mobility.

Ongoing training, professional development, and skill enhancement.

Job Details

Job Location: Hyderabad

Work Experience: 6 months or more

Process: International Voice / Customer Support

Candidate Profile: Experienced professionals only

Interested CandidatesProfessionals with relevant experience in International Voice, International Customer Support, or International BPO operations are encouraged to apply.Take the next step in your career by joining a team focused on delivering exceptional customer experiences and professional growth.

How to Apply

Interested candidates may apply by following the instructions below:

Email: Send your updated resume to [e-mail]

Contact: Call or email your resume to 7075920946 for a prompt response. Please mention HR Vandana on your resume for reference.

Important Disclaimer:Intouch CX does not charge any fees for job applications, interviews, or job offers. Candidates are advised to remain cautious and avoid individuals requesting registration fees, refundable deposits, or any other form of payment in exchange for employment opportunities.