Walk-in | International Process Associate

IntouchCX; Hyderabad; On-site; INR 300,000 - 400,000; Full time

Job summary

IntouchCX is seeking Semi-Voice Process Executives to support US-based customers. You will handle a mix of voice and non-voice tasks, including calls, emails, chat, and backend processes. Candidates should have solid English, basic computer literacy, and a commitment to quality service during US business hours.

Both freshers and experienced applicants are welcome. The role involves night shifts with rotational schedule and a focus on achieving performance metrics within a dynamic, global team.

Qualifications

• Good English communication skills (verbal and written).
• Basic computer knowledge and MS Office skills.
• Willingness to work night shifts aligned with US business hours.
• Freshers and experienced candidates welcome.

Responsibilities

• Handle inbound/outbound voice and non-voice activities.
• Respond to customer queries via email, chat, and calls.
• Provide clear and professional communication with US customers.
• Update customer records and maintain data accuracy in the system.
• Perform backend tasks, data entry, and documentation.
• Meet quality, productivity, and performance targets.

Skills

English communication

Interpersonal skills

MS Office

Typing skills

Email writing

Customer service

Job description

Note: No Fresher Eligible

Min 6 months into international Voice & Chat (Semi Process)

About IntouchCX

IntouchCX is a global customer care and technology company with over 25 years of experience delivering exceptional customer experiences. We partner with leading brands worldwide, providing customer support, technical assistance, retention solutions, and digital customer engagement services.

Job Title

Semi-Voice Process Executive US Process

Job Overview

We are looking for enthusiastic, customer-focused, and professional candidates to join our International Semi-Voice Process team. The selected candidates will handle a combination of voice and non-voice activities, including inbound and outbound calls, email support, chat support, and backend processes for US-based customers.

Candidates should have good English communication skills, basic computer knowledge, and the ability to provide excellent customer service through both verbal and written communication.

Key Responsibilities

• Handle a combination of inbound/outbound calls and non-voice activities.
• Respond to customer queries through emails, chats, and other communication channels.
• Communicate clearly and professionally with US-based customers.
• Understand customer concerns and provide appropriate solutions.
• Update customer information and maintain accurate records in the system.
• Perform backend activities, data entry, and documentation.
• Ensure timely resolution of customer requests and follow-ups.
• Maintain customer satisfaction and adhere to company procedures.
• Meet quality standards, productivity targets, and performance metrics.
• Maintain professional telephone etiquette and effective written communication.

Eligibility Criteria

• Good English communication skills (verbal and written).
• Good listening, speaking, and interpersonal skills.
• Basic email writing and typing skills.
• Basic computer knowledge and MS Office skills.
• Freshers and experienced candidates are welcome.
• Willingness to work night shifts aligned with US business hours.
• Ability to handle both voice and non-voice responsibilities.
• Good multitasking and problem-solving abilities.
• Ability to work in a target-driven environment.

Salary: 3 - 4.0 LPA

Min 6 months into international Voice & Chat (Semi voice)

Shift: Rotational (including Night Shifts)

Working Days: 5 Days Working (2 Rotational Week Offs)

Company- IntouchCX