International Semi Voice

Sutherland; Hyderabad; On-site; INR 201,000 - 335,000; Full time

Benefits offered by this job

Night-shift allowance provided

Rotational days off

Cab transportation within 25 km

Self-transport allowance

Career development opportunities

Job summary

Sutherland in Hyderabad is hiring Customer Support Executives for an International Process. You will handle international calls, understand queries, and provide clear resolutions with professional English communication.

This entry-level role is ideal for candidates looking to start a career in international BPO and thrive in a fast-paced team environment. The job requires English proficiency, good listening skills, and the ability to work in night shifts from the office.

Qualifications

• 6 months to 4 years of experience.
• Good spoken English and communication skills.
• Good listening and comprehension abilities.
• Strong customer-service and interpersonal skills.
• Ability to handle customer queries professionally.
• Good problem-solving and decision-making skills.
• Comfortable working in rotational/night shifts.
• Willingness to work from the office.
• Candidates from BPO, Customer Service and International Voice processes are welcome.

Responsibilities

• Handle inbound and outbound calls from international customers.
• Understand customer queries and provide appropriate resolutions.
• Communicate professionally and confidently in English.
• Provide accurate information while following process guidelines.
• Handle customer concerns with patience and a positive attitude.
• Maintain quality and productivity standards.
• Follow company policies and process requirements.
• Accurately document customer interactions and maintain records.
• Work effectively as part of a customer service team.

Skills

English communication

Customer service

Interpersonal skills

Query handling

Problem-solving

Night shifts

Office-based

BPO experience

Listening skills

Job description

Job description

We are hiring Customer Support Executives for an International Process. This is an excellent opportunity for candidates with good English communication skills who are looking to start or build their career in the international BPO.

Key Responsibilities

• Handle inbound and outbound calls from international customers.
• Understand customer queries and provide appropriate resolutions.
• Communicate professionally and confidently in English.
• Provide accurate information while following process guidelines.
• Handle customer concerns with patience and a positive attitude.
• Maintain quality and productivity standards.
• Follow company policies and process requirements.
• Accurately document customer interactions and maintain records.
• Work effectively as part of a customer service team.

Candidate Requirements

• Candidates with 6 months to 4 years of experience can apply.
• Good spoken English and communication skills.
• Good listening and comprehension abilities.
• Strong customer-service and interpersonal skills.
• Ability to handle customer queries professionally.
• Good problem-solving and decision‑making skills.
• Comfortable working in rotational/night shifts.
• Willingness to work from the office.
• Candidates from BPO, Customer Service and International Voice processes are welcome.

Benefits

• Night-shift allowance provided in accordance with program guidelines
• Two rotational days off each week
• Two-way cab transportation available within a 25 km radius in night shifts
• Monthly self-transport allowance of up to 3,500
• Opportunities for professional development and career advancement

Interview Process

• Personal Information
• Screening Question
• Video Interview
• Assessment Test

Contact Number - 9948741896

Walkin Address

Sutherland, 7th Floor, Divyasree Building, Lanco Hills, Manikonda 500089