Customer Care Representative

IntouchCX; Hyderabad; On-site; INR 240,000 - 300,000; Full time

Benefits offered by this job

Two-way cab facility

Competitive salary package

Dynamic environment

Career growth

Job summary

IntouchCX in Hyderabad is seeking experienced candidates for an International Voice Process role. You will handle inbound and outbound customer interactions, resolve queries, and maintain high standards of service. Rotational shifts including night shifts may be required; C1-level English is essential.

Minimum 6 months of international voice process experience is required, with strong communication and problem-solving abilities. Two-way cab facility and other benefits are offered by IntouchCX.

Qualifications

• Minimum 6 months of experience in an international voice process.
• Excellent spoken and written English communication skills.
• Strong customer-handling and problem-solving abilities.
• Comfortable working in rotational shifts, including night shifts if required.
• Basic computer knowledge and typing skills.

Responsibilities

• Handle inbound and outbound customer interactions professionally.
• Resolve customer queries and provide appropriate solutions.
• Maintain high standards of customer service and satisfaction.
• Follow process guidelines and quality standards.
• Document customer interactions accurately in the system.

Skills

C1 English

Customer handling

Problem solving

Job description

Job description

We are hiring experienced candidates for an International Voice Process role. C1-level communication skills with excellent spoken English.

• Position: International Voice / Semi Voice Process
• Work Location: Hyderabad
• Experience: Minimum 6 months of experience in an international voice process
• Freshers: Not eligible
• Communication: C1-level English communication skills (verbal and written)

Key Responsibilities

• Handle inbound and outbound customer interactions professionally.
• Resolve customer queries and provide appropriate solutions.
• Maintain high standards of customer service and satisfaction.
• Follow process guidelines and quality standards.
• Document customer interactions accurately in the system.

Eligibility Criteria

• Minimum 6 months of experience in an international voice process.
• Excellent spoken and written English communication skills.
• Strong customer-handling and problem-solving abilities.
• Comfortable working in rotational shifts, including night shifts if required.
• Basic computer knowledge and typing skills.

Benefits

• Competitive salary package.
• Two-way cab facility within the hiring radius.
• Dynamic and professional work environment.
• Career growth and learning opportunities.

Contact Details

• HR Name: Vandana HR
• Phone: [phone]
• Email: [e-mail]