International Voice Process Executive - Customer Support

Diebold; Hyderabad; On-site; INR 350,000 - 550,000; Full time

Job summary

Diebold in Hyderabad is seeking an International Voice Process Executive for Customer Support. The role requires 2-4 years’ experience and a graduate qualification, with excellent English communication and a neutral accent.

You will handle international calls and ensure high customer satisfaction in a fast-paced environment. Ideal candidates are customer-centric, with strong documentation and typing skills, and comfortable with rotational night shifts while delivering top-quality support to

Qualifications

• Graduation is mandatory.
• 2-4 years of customer service experience.
• Experience in International Voice Process / International Customer Support.
• Excellent English communication skills (verbal & written).
• Neutral accent and strong conversation skills.

Responsibilities

• Handle inbound/outbound calls for international clients.
• Resolve customer queries while maintaining high satisfaction.
• Demonstrate active listening and problem-solving skills.
• Maintain accurate records of customer interactions.
• Meet quality and productivity targets.

Skills

Verbal communication

Customer-centric

International customer support

Documentation / typing

Education

Any Graduate

Job description

Job Title: International Voice Process Executive - Customer Support

Location: Hyderabad

Experience: 2-4 Years

Qualification: Any Graduate (Mandatory)

Employment Type: Full-Time

Job Description

We are hiring experienced Customer Service Professionals for an International Voice Process role.

The ideal candidate should possess excellent verbal communication skills, a customer-centric approach, and prior experience handling international customer interactions.

Key Responsibilities

• Handle inbound/outbound customer calls for international clients.
• Resolve customer queries efficiently while maintaining high customer satisfaction.
• Demonstrate active listening and effective problem-solving skills.
• Maintain accurate records of customer interactions.
• Meet quality and productivity targets.

Mandatory Requirements

Any Graduate

2-4 years of Customer Service experience

Experience in International Voice Process / International Customer Support

Excellent English communication skills (Verbal & Written)

Neutral accent and strong conversation skills

Ability to handle challenging customer situations professionally

Comfortable working in rotational shifts/night shifts

Preferred Skills

• Strong interpersonal skills
• Customer-first attitude
• Quick learner
• Good typing and documentation skills