Walk-in | Store Manager

Lenskart; Varanasi, Banda, Ambedkar Nagar; Sur place; INR 420 000 - 580 000; Plein temps

Résumé du poste

Lenskart is seeking a Store Manager in India to oversee day-to-day retail operations, drive sales performance, and maintain high standards of customer experience. You will lead a store team, manage inventory, and ensure accuracy in cash handling while reporting to the Area/Regional Manager.

The role requires strong leadership, communication, and a proactive approach to achieve targets and enhance profitability within the store environment.

Qualifications

• Graduate in any discipline; a degree or diploma in Retail Management or Business Administration is preferred.
• Good communication, leadership, and problem-solving skills.
• Strong knowledge of retail operations, inventory management, and sales techniques.
• Basic computer skills and familiarity with POS systems, MS Excel, and retail management software.
• Ability to manage a team, work under pressure, and achieve targets.

Responsabilités

• Store Operations: Manage day-to-day store operations and ensure smooth functioning.
• Sales and Business Performance: Achieve monthly and annual sales targets; review daily/weekly/monthly sales reports.
• Team Management: Recruit, train, motivate, and supervise store staff; manage attendance.
• Inventory Management: Monitor stock levels, conduct stock audits, coordinate with warehouse/supply chain.
• Customer Service: Deliver excellent customer service; handle complaints and returns.
• Cash and Financial Management: Monitor billing, cash handling, and deposits; control expenses.
• Reporting and Compliance: Submit daily sales, stock, attendance, and SOP compliance reports to Area/Regional Manager.

Connaissances

Good communication

Leadership

Problem-solving

Retail operations

Inventory management

Sales techniques

POS systems

MS Excel

Retail management software

Team management

Work under pressure

Target achievement

Formation

Graduate in any discipline

Retail Management or Business Administration degree/diploma preferred

Outils

POS systems

Retail management software

MS Excel

Description du poste

Role & responsibilities

Job Title: Store Manager
Department: Retail Operations
Reports To: Area Manager / Regional Manager
Job Location: As per business requirement

Job Summary

The Store Manager is responsible for the overall management of store operations, sales performance, customer satisfaction, inventory control, and team management. The role ensures smooth daily operations, achievement of sales targets, maintenance of company standards, and delivery of an excellent customer experience.

Key Responsibilities

1. Store Operations

• Manage day-to-day store operations and ensure smooth functioning.
• Maintain store cleanliness, visual merchandising, and product displays.
• Ensure compliance with company policies, standard operating procedures (SOPs), and safety guidelines.
• Monitor store opening and closing procedures.

2. Sales and Business Performance

• Achieve monthly and annual sales targets.
• Monitor sales performance, conversion rates, average transaction value, and other key performance indicators (KPIs).
• Implement strategies to improve sales and profitability.
• Prepare and review daily, weekly, and monthly sales reports.

3. Team Management

• Recruit, train, motivate, and supervise store staff.
• Prepare staff duty rosters and manage attendance.
• Conduct regular performance reviews and provide feedback.
• Ensure adequate staffing and maintain team discipline.

4. Inventory Management

• Monitor stock levels and ensure product availability.
• Conduct regular stock audits and physical inventory counts.
• Minimize stock loss, damage, pilferage, and expiry-related losses where applicable.
• Coordinate with the warehouse and supply chain team for replenishment.

5. Customer Service

• Ensure excellent customer service and customer satisfaction.
• Handle customer complaints, escalations, and returns professionally.
• Maintain strong customer relationships and encourage repeat business.

6. Cash and Financial Management

• Monitor billing, cash handling, and daily cash reconciliation.
• Ensure accurate sales transactions and timely deposit of collections.
• Control operating expenses and minimize unnecessary costs.
• Monitor store profitability and report discrepancies.

7. Reporting and Compliance

• Submit daily sales, stock, attendance, and operational reports.
• Ensure compliance with company policies and applicable statutory requirements.
• Coordinate with the Area Manager and other departments to achieve business objectives.

Required Qualifications and Skills

• Graduate in any discipline; a degree or diploma in Retail Management or Business Administration is preferred.
• Good communication, leadership, and problem-solving skills.
• Strong knowledge of retail operations, inventory management, and sales techniques.
• Basic computer skills and familiarity with POS systems, MS Excel, and retail management software.
• Ability to manage a team, work under pressure, and achieve targets.

Experience

Typically 35 years of experience in retail operations, including at least 1–2 years in a supervisory or store management role. Requirements may vary depending on the size and type of store.

Key Performance Indicators (KPIs)

• Sales target achievement
• Store profitability and expense control
• Customer satisfaction
• Inventory accuracy and stock availability
• Shrinkage and stock-loss control
• Staff productivity and attendance
• Store audit and SOP compliance

Key Competencies

• Leadership and team development
• Customer‑centric approach
• Commercial awareness
• Planning and execution
• Decision‑making and problem‑solving
• Accountability and ownership

Preferred candidate profile