Store Manager

Aditya Birla Fashion and Retail Limited; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

Aditya Birla Fashion and Retail Limited is hiring a Store Manager for our Retail Operations team in Hyderabad. You will drive store sales, lead the team, ensure exceptional customer service, and oversee store operations to meet targets and standards.

The ideal candidate has a graduate degree, 3–8 years in retail sales and store management, strong leadership and Excel skills, and a hands-on approach to inventory, reporting, and customer engagement.

Qualifications

• Graduate in any discipline (Post Graduation preferred).
• 3–8 years of retail sales and store operations experience.
• 1–2 years in a Store Manager role preferred.
• Strong leadership and team management skills.
• Proficiency in MS Excel and retail reporting.

Responsibilities

• Drive store sales and achieve targets monthly, quarterly, and annually.
• Lead, coach, and motivate store staff; conduct performance reviews.
• Ensure exceptional customer service and resolve escalations.
• Maintain SOPs, visual merchandising, inventory accuracy, and shrinkage control.
• Ensure compliance, audit readiness, and cash handling procedures.
• Prepare and share daily, weekly, and monthly reports; analyze performance.

Skills

Leadership

Communication

Team management

MS Excel

Retail reporting

Education

Bachelor's degree or graduate

Tools

MS Excel

Job description

Position: Store Manager Department: Retail Operations Reporting To: Area Business Manager (ABM) / Regional Manager Location: Store Location

Key Responsibilities

1. Sales & Business Performance

• Drive store sales and achieve monthly, quarterly, and annual targets.
• Monitor key business metrics such as SPD, conversion, ATV, UPT, and productivity.
• Plan and execute local store marketing activities to increase footfall and sales.
• Identify opportunities to maximize revenue and profitability.

2. Team Management

• Lead, coach, and motivate store staff to achieve business goals.
• Conduct regular team briefings and performance reviews.
• Ensure adequate manpower planning, roster management, and attendance monitoring.
• Support recruitment, onboarding, training, and retention of employees.

3. Customer Experience

• Ensure exceptional customer service standards at all times.
• Resolve customer complaints and escalations promptly.
• Drive customer engagement and loyalty initiatives.

4. Store Operations

• Ensure compliance with SOPs, company policies, and operational guidelines.
• Maintain visual merchandising standards and store appearance.
• Ensure proper stock management, inventory accuracy, and shrinkage control.
• Coordinate with support functions for smooth store operations.

5. Compliance & Audit

• Ensure adherence to statutory, safety, and company compliance requirements.
• Maintain store records, documentation, and audit readiness.
• Ensure cash handling and billing processes are followed accurately.

6. Reporting & Analysis

• Prepare and share daily, weekly, and monthly business reports.
• Analyze store performance and implement corrective action plans.
• Track competition activities and market trends.

Eligibility Criteria

• Graduate in any discipline (Post Graduation preferred).
• 3-8 years of retail sales and store operations experience.
• Minimum 1-2 years of experience in a Store Manager role preferred.
• Strong leadership, communication, and team management skills.
• Proficiency in MS Excel and retail reporting.

Key Competencies

• Leadership & People Management
• Sales Orientation
• Customer Centricity
• Problem Solving
• Decision Making
• Planning & Execution
• Business Acumen

KPIs

• Sales Achievement (%)
• Store Productivity (SPD)
• Conversion Rate
• Staff Retention
• Customer Satisfaction Score
• Inventory Accuracy
• Shrinkage Control
• Compliance & Audit Scores

This JD is suitable for fashion, apparel, lifestyle, and value retail store o