Store Manager

Lenskart; Mirzapur, Sant Ravidas Nagar; On-site; INR 420,000 - 640,000; Full time

Job summary

Lenskart in Mirzapur, India seeks a Store Manager to lead daily store operations, drive sales, and manage staff. You will ensure customer satisfaction, maintain inventory accuracy, and optimize store profitability.

The role requires strong leadership, communication, and problem-solving, with experience in POS systems and MS Excel. You will report to the regional team and uphold company standards.

Qualifications

• Bachelor's degree or diploma in Business Administration, Retail Management, or a related field.
• Typically, 25 years of retail experience, including supervisory experience.
• Strong leadership, communication, and decision-making skills.
• Knowledge of inventory management, MS Excel.
• Ability to work under pressure and meet sales targets.

Responsibilities

• Manage daily store activities and opening/closing procedures.
• Ensure the store is clean, organized, and properly maintained.
• Follow company policies and operating procedures.
• Achieve monthly and annual sales targets.
• Monitor sales performance and prepare sales reports.
• Implement strategies to increase revenue and profitability.
• Recruit, train, and supervise store employees.
• Prepare staff schedules and assign responsibilities.
• Monitor employee performance and motivate the team.
• Ensure excellent customer service.
• Handle customer complaints, returns, and escalations.
• Maintain strong customer relationships.
• Monitor stock levels and coordinate replenishment.
• Conduct regular stock audits and minimize losses.
• Ensure accurate billing, stock records, and product displays.
• Monitor daily sales, cash handling, and billing.
• Maintain records of expenses and sales transactions.
• Control operational costs and reduce wastage.
• Submit daily, weekly, and monthly performance reports.
• Ensure compliance with company policies and applicable laws.
• Maintain workplace safety and security standards.

Skills

Leadership

Team management

Sales planning

Customer service

Inventory management

MS Excel

POS systems

Budgeting

Education

Bachelor's degree or diploma in Business Administration, Retail Management, or related field

Tools

POS systems

Job description

A Store Manager is responsible for overseeing the daily operations of a retail store, managing staff, achieving sales targets, maintaining inventory, ensuring customer satisfaction, and making sure the store operates efficiently and profitably.

Key Responsibilities

1. Store Operations

• Manage daily store activities and opening/closing procedures.
• Ensure the store is clean, organized, and properly maintained.
• Follow company policies and operating procedures.

2. Sales and Target Achievement

• Achieve monthly and annual sales targets.
• Monitor sales performance and prepare sales reports.
• Implement strategies to increase revenue and profitability.

3. Team Management

• Recruit, train, and supervise store employees.
• Prepare staff schedules and assign responsibilities.
• Monitor employee performance and motivate the team.

4. Customer Service

• Ensure excellent customer service.
• Handle customer complaints, returns, and escalations.
• Maintain strong customer relationships.

5. Inventory Management

• Monitor stock levels and coordinate replenishment.
• Conduct regular stock audits and minimize losses.
• Ensure accurate billing, stock records, and product displays.

6. Cash and Financial Management

• Monitor daily sales, cash handling, and billing.
• Maintain records of expenses and sales transactions.
• Control operational costs and reduce wastage.

7. Reporting and Compliance

• Submit daily, weekly, and monthly performance reports.
• Ensure compliance with company policies and applicable laws.
• Maintain workplace safety and security standards.

Required Qualifications

• Bachelor's degree or diploma in Business Administration, Retail Management, or a related field; requirements vary by employer.
• Typically, 25 years of retail experience, including supervisory experience.
• Strong leadership, communication, and decision-making skills.
• Knowledge of inventory management, POS systems, and MS Excel.
• Ability to work under pressure and meet sales targets.

Key Skills

Leadership and team building

Sales planning and target achievement

Customer relationship management

Inventory and stock control

Problem-solving and decision-making

Time management and communication

Typical Performance Indicators (KPIs)

• Monthly sales and revenue growth
• Achievement of sales targets
• Customer satisfaction
• Inventory accuracy and stock loss
• Staff productivity

  Career Growth

  Store Manager Area Manager Regional Manager Retail Operations Manager Role & responsibilities

  Preferred candidate profile