Manager Operation (Assistant Store Manager)

Croma; Jamshedpur; On-site; INR 300,000 - 430,000; Full time

Job summary

Croma in Jamshedpur is seeking a Store Manager who will oversee daily operations, supervise staff, and drive store performance. You will handle merchandising, inventory checks, cash management, and compliance, while maintaining high customer service standards.

Join as an on-site store leader in a fast-paced retail environment, contributing to sales growth, staff development, and smooth store execution.

Responsibilities

• Assist Store Manager in daily operations to meet standards.
• Supervise store activities, including opening/closing.
• Keep store clean, organized, and stocked.
• Ensure safety and regulatory compliance.
• Assist in hiring, training, and development.
• Guide staff to stay productive and compliant.
• Schedule shifts and manage staffing.
• Conduct performance evaluations and give feedback.
• Motivate team to hit sales goals.
• Support sales strategies to reach targets.
• Analyse sales data and customer feedback.
• Assist in promotions and events.
• Lead by example in customer service.
• Monitor stock levels with inventory team.
• Oversee visual merchandising per guidelines.
• Manage inventory, stock checks, discrepancies.
• Participate in annual inventory audits.
• Assist cash management and reconciliations.
• Control store expenses and profitability.
• Maintain accurate sales records and P&L.
• Address customer concerns promptly.
• Step in for Store Manager when needed.
• Identify staffing and service issues proactively.
• Ensure health and safety compliance.
• Support other duties as required.
• Attend corporate meetings and trainings.

Job description

Role & responsibilities

Store Operations:

• Assist the Store Manager in overseeing daily operations, ensuring the store runs efficiently and meets company standards.
• Supervise store activities, including opening and closing procedures.
• Ensure the store is clean, well-organized, and fully stocked.
• Monitor store safety and compliance with all regulations and company policies.

Staff Supervision:

• Assist in hiring, training, and developing store employees.
• Supervise and provide guidance to staff members to ensure productivity and adherence to store policies.
• Schedule employee shifts and manage daily staffing needs.
• Conduct performance evaluations, give constructive feedback, and implement corrective actions when necessary.
• Motivate the team to reach sales goals and ensure high levels of customer satisfaction.

Sales & Customer Service:

• Support the Store Manager in driving store sales by implementing strategies to meet or exceed sales targets.
• Analyze sales data and customer feedback to improve store performance.
• Assist in developing and executing promotional campaigns or events to attract customers.
• Lead by example in providing exceptional customer service, resolving customer complaints, and ensuring a positive shopping experience.

Inventory & Merchandising:

• Monitor stock levels and coordinate with the inventory team to ensure products are replenished in a timely manner.
• Oversee visual merchandising efforts, ensuring displays are attractive and aligned with company guidelines.
• Assist with managing inventory, conducting stock checks, and resolving discrepancies.
• Participate in annual or periodic inventory audits.

Financial Responsibilities:

• Assist with cash management, including handling cash drawers, bank deposits, and reconciling discrepancies.
• Monitor store expenses and control costs to improve profitability.
• Help maintain accurate financial records, including sales reports, profit and loss statements.

Problem Solving & Decision Making:

• Address customer concerns and operational issues quickly and effectively.
• Step into the Store Managers role in their absence, making key decisions to maintain store operations.
• Identify and resolve issues related to staffing, customer service, or store operations proactively.

Compliance & Safety:

• Ensure compliance with all store policies, safety regulations, and legal requirements.
• Implement safety protocols and train employees on emergency procedures.
• Ensure the store meets all health and safety standards.

Other Duties:

• Assist with other responsibilities as needed to support the Store Manager and store operations.
• Participate in corporate meetings, training sessions, and team-building activities as required.

Preferred candidate profile

Preferable from CDIT Retail industry and immediate joiner.