Store Manager

Lenskart; Salem; On-site; INR 450,000 - 750,000; Full time

Job summary

Lenskart in Salem, Tamil Nadu, is seeking a dynamic Store Manager to lead daily store operations, drive sales, and deliver outstanding customer service. You will recruit, train, and supervise a high-performing team while ensuring inventory control and financial targets are met.

You will also develop strategies to maximize profitability, monitor KPIs, analyze trends, and advocate effective merchandising and promotions to attract customers and build brand loyalty.

Qualifications

• Proven experience as a Store Manager or in a similar role within the retail industry.
• Strong leadership skills with the ability to motivate and develop a team to achieve goals.
• Excellent communication and interpersonal abilities to interact effectively with customers, staff, and stakeholders.
• Proficiency in retail management software, MS Office, and basic financial analysis.
• Sound understanding of sales and marketing principles.
• Demonstrated ability to analyze data, make informed decisions, and problem-solve effectively.
• Flexibility to work varied shifts, including evenings, weekends, and holidays as needed.

Responsibilities

• Lead and manage all aspects of the store's operations, including sales performance, customer service, staff management, inventory control, and financial targets.
• Develop and implement strategies to maximize sales and profitability while ensuring an exceptional customer experience.
• Recruit, train, and supervise a high-performing team, fostering a positive and motivating work environment.
• Set and achieve sales targets, monitor KPIs, and analyze trends to identify opportunities for growth and improvement.
• Maintain inventory accuracy, oversee merchandising, and ensure a visually appealing and organized appearance. Implement effective marketing and promotional activities to drive customer traffic and enhance brand awareness.
• Handle customer inquiries, complaints, and escalations in a professional and timely manner, ensuring customer satisfaction and retention.
• Manage expenses, budgets, and financial reporting, ensuring compliance with company policies and procedures.
• Collaborate with upper management to develop and execute strategic plans aligned with company objectives.

Skills

Store leadership

Team motivation

Customer service

Communication

Merchandising

Budgeting

Inventory control

Data analysis

Shift management

Tools

Retail management software

MS Office

Job description

Responsibilities

• Lead and manage all aspects of the store's operations, including sales performance, customer service, staff management, inventory control, and financial targets.
• Develop and implement strategies to maximize sales and profitability while ensuring an exceptional customer experience.
• Recruit, train, and supervise a high-performing team, fostering a positive and motivating work environment.
• Set and achieve sales targets, monitor key performance indicators (KPIs), and analyze trends to identify opportunities for growth and improvement.
• Maintain inventory accuracy, oversee merchandising, and ensure that the store maintains a visually appealing and organized appearance. Implement effective marketing and promotional activities to drive customer traffic and enhance brand awareness.
• Handle customer inquiries, complaints, and escalations in a professional and timely manner, ensuring customer satisfaction and retention.
• Manage expenses, budgets, and financial reporting, ensuring compliance with company policies and procedures.
• Collaborate with upper management to develop and execute strategic plans aligned with company objectives.

Requirements

• Proven experience as a Store Manager or in a similar role within the retail industry.
• Strong leadership skills with the ability to motivate and develop a team to achieve goals.
• Excellent communication and interpersonal abilities to interact effectively with customers, staff, and stakeholders.
• Proficiency in retail management software, MS Office, and basic financial analysis.
• Sound understanding of sales and marketing principles.
• Demonstrated ability to analyze data, make informed decisions, and problem-solve effectively.
• Flexibility to work varied shifts, including evenings, weekends, and holidays as needed.

Preferred Qualifications

• Previous experience in the specific industry or product category of the store.
• Familiarity with inventory management systems and procedures.
• Proven track record of meeting and exceeding sales targets