Store Manager

Lenskart; Farrukhabad; Presencial; INR 520 000 - 700 000; Tempo integral

Resumo da oferta

Lenskart Store Manager in Farrukhabad, Uttar Pradesh, India will oversee daily store operations, drive sales targets, manage staff, and ensure excellent customer service. You will maintain inventory accuracy, handle cash, and report performance metrics to optimize profitability.

Ideal candidates have a Bachelor's or diploma in retail management or business, strong leadership, and hands-on experience with POS systems and MS Excel.

Qualificações

• Bachelor's degree or diploma in Business Administration, Retail Management, or a related field.
• Typically 5+ years of retail experience including supervisory experience.
• Strong leadership, communication, and decision-making skills.

Responsabilidades

• Oversee daily store activities and opening/closing procedures.
• Achieve monthly and annual sales targets.
• Recruit, train, and supervise store employees; manage staff schedules.
• Ensure excellent customer service and handle complaints, returns, and escalations.
• Monitor stock levels, coordinate replenishment, and conduct stock audits.
• Monitor daily sales, cash handling, and billing; control costs and reduce wastage.
• Submit daily, weekly, and monthly performance reports and ensure compliance with policies.

Conhecimentos

Leadership

Team management

Sales planning

Customer relationship management

Time management

Formação académica

Bachelor's degree or diploma in Business Administration, Retail Management, or related field

Ferramentas

POS systems

MS Excel

Descrição da oferta de emprego

RoleA Store Manager is responsible for overseeing the daily operations of a retail store, managing staff, achieving sales targets, maintaining inventory, ensuring customer satisfaction, and making sure the store operates efficiently and profitably.

Key Responsibilities

1. Store Operations

• Manage daily store activities and opening/closing procedures.
• Ensure the store is clean, organized, and properly maintained.
• Follow company policies and operating procedures.

2. Sales and Target Achievement

• Achieve monthly and annual sales targets.
• Monitor sales performance and prepare sales reports.
• Implement strategies to increase revenue and profitability.

3. Team Management

• Recruit, train, and supervise store employees.
• Prepare staff schedules and assign responsibilities.
• Monitor employee performance and motivate the team.

4. Customer Service

• Ensure excellent customer service.
• Handle customer complaints, returns, and escalations.
• Maintain strong customer relationships.

5. Inventory Management

• Monitor stock levels and coordinate replenishment.
• Conduct regular stock audits and minimize losses.
• Ensure accurate billing, stock records, and product displays.

6. Cash and Financial Management

• Monitor daily sales, cash handling, and billing.
• Maintain records of expenses and sales transactions.
• Control operational costs and reduce wastage.

7. Reporting and Compliance

• Submit daily, weekly, and monthly performance reports.
• Ensure compliance with company policies and applicable laws.
• Maintain workplace safety and security standards.

Required Qualifications

• Bachelor's degree or diploma in Business Administration, Retail Management, or a related field; requirements vary by employer.
• Typically, 25 years of retail experience, including supervisory experience.
• Strong leadership, communication, and decision-making skills.
• Knowledge of inventory management, POS systems, and MS Excel.
• Ability to work under pressure and meet sales targets.

Key Skills

Leadership and team building

Sales planning and target achievement

Customer relationship management

Inventory and stock control

Problem-solving and decision-making

Time management and communication

Typical Performance Indicators (KPIs)

• Monthly sales and revenue growth
• Achievement of sales targets
• Customer satisfaction
• Inventory accuracy and stock loss
• Staff productivity
• Store profitability

Career Growth

Store Manager Area Manager Regional Manager Retail Operations Manager & responsibilities

Preferred candidate profile