Store Manager

Lenskart; Erode; On-site; INR 600,000 - 900,000; Full time

Job summary

Lenskart is seeking a qualified Store Manager to lead a Tamil Nadu store. The role requires strong leadership, sales drive, and exceptional customer service to sustain growth and brand standards.

The successful candidate will manage daily store operations, oversee staff performance, optimize inventory, and implement promotional activities to maximize profitability.

Qualifications

• Proven experience as a Store Manager or similar in retail.
• Strong leadership to motivate and develop a team.
• Excellent communication with customers, staff, and stakeholders.

Responsibilities

• Lead and manage store operations, sales performance, customer service, inventory, and finances.
• Develop strategies to maximize sales and profitability while ensuring an exceptional customer experience.
• Recruit, train, and supervise a high-performing team.
• Set sales targets, monitor KPIs, analyze trends for growth.
• Maintain inventory accuracy and organize merchandising; drive traffic with promotions.
• Handle inquiries, complaints, escalations professionally.
• Manage expenses, budgets, and financial reporting; ensure policy compliance.
• Collaborate with upper management on strategic plans.

Skills

Store management

Leadership

Customer service

Communication

Retail software

Financial analysis

Tools

Retail management software

MS Office

Job description

Responsibilities

• Lead and manage all aspects of the store's operations, including sales performance, customer service, staff management, inventory control, and financial targets.
• Develop and implement strategies to maximize sales and profitability while ensuring an exceptional customer experience.
• Recruit, train, and supervise a high-performing team, fostering a positive and motivating work environment.
• Set and achieve sales targets, monitor key performance indicators (KPIs), and analyze trends to identify opportunities for growth and improvement.
• Maintain inventory accuracy, oversee merchandising, and ensure that the store maintains a visually appealing and organized appearance. Implement effective marketing and promotional activities to drive customer traffic and enhance brand awareness.
• Handle customer inquiries, complaints, and escalations in a professional and timely manner, ensuring customer satisfaction and retention.
• Manage expenses, budgets, and financial reporting, ensuring compliance with company policies and procedures.
• Collaborate with upper management to develop and execute strategic plans aligned with company objectives.

Requirements

• Proven experience as a Store Manager or in a similar role within the retail industry.
• Strong leadership skills with the ability to motivate and develop a team to achieve goals.
• Excellent communication and interpersonal abilities to interact effectively with customers, staff, and stakeholders.
• Proficiency in retail management software, MS Office, and basic financial analysis.
• Sound understanding of sales and marketing principles.
• Demonstrated ability to analyze data, make informed decisions, and problem-solve effectively.
• Flexibility to work varied shifts, including evenings, weekends, and holidays as needed.

Preferred Qualifications

• Previous experience in the specific industry or product category of the store.
• Familiarity with inventory management systems and procedures.
• Proven track record of meeting and exceeding sales targets