Retail and Store Manager

Lawman PG; Mumbai, Satara, Akola District; On-site; INR 600,000 - 900,000; Full time

Job summary

Lawman PG is seeking a Store Manager to drive sales, oversee operations, and lead a frontline team in a dynamic retail environment in Mumbai. The role focuses on achieving targets, maintaining brand standards, and ensuring an exceptional customer experience.

Ideal candidates have 3–6 years in retail with strong leadership and customer-handling skills, and a proven ability to manage store performance and operations efficiently.

Qualifications

• 3 to 6 years of retail experience, preferably in an EBO/brand outlet.
• Strong sales orientation and leadership capabilities.
• Experience in managing store operations and team performance.

Responsibilities

• Own monthly, weekly and daily store sales targets and profitability.
• Drive conversion, ATV, UPT and other store KPIs.
• Plan and execute local initiatives to improve footfall and sales.
• Analyse daily performance and take corrective actions.
• Ensure smooth day-to-day functioning of the store and SOP adherence.
• Control operating expenses and maintain brand standards.
• Lead, motivate and monitor the store team; conduct briefings and reviews.
• Deliver excellent customer experience and handle complaints.

Skills

Retail experience

Team leadership

Customer handling

Job description

Role & res1. Sales & Business Performance

• Own monthly, weekly and daily store sales targets and profitability.
• Drive conversion, ATV, UPT and other store KPIs.
• Plan and execute local initiatives to improve footfall and sales.
• Analyse daily performance and take corrective actions.

2. Store Operations

• Ensure smooth day-to-day functioning of the store.
• Maintain company SOPs, opening/closing procedures and operational discipline.
• Ensure store readiness, cleanliness and brand standards at all times.
• Control operating expenses and avoid unnecessary costs.

3. Team Management

• Lead, motivate and monitor the store team.
• Allocate daily responsibilities and ensure optimum manpower utilisation.
• Conduct regular briefings, coaching and performance reviews.
• Ensure grooming, attendance, discipline and productivity standards.

4. Customer Experience

• Deliver an excellent and consistent customer experience.
• Handle customer complaints and escalations effectively.
• Ensure staff follows the defined selling process and service standards.
• Build repeat customers and improve customer retention.

5. Inventory Management

• Maintain accurate inventory and minimise stock losses/shrinkage.
• Monitor stock availability, ageing, replenishment and transfers.
• Ensure regular physical stock checks and reconciliation.
• Maintain proper control over damages, returns and discrepancies.

6. Visual Merchandising

• Ensure VM guidelines are implemented as per brand standards.
• Maintain product presentation, displays, signage and promotional communication.
• Coordinate timely implementation of new launches and campaigns.ponsibilities

7. Cash & Compliance

• Ensure 100% accuracy in cash, card, UPI and other collections.
• Conduct regular cash reconciliation and resolve discrepancies immediately.
• Ensure petty cash and store expenses are properly controlled and documented.
• Maintain compliance with audit, statutory and company requirements.

8. Reporting & Analysis

• Prepare and submit daily, weekly and monthly store reports.
• Track sales, stock, expenses, manpower and KPI performance.
• Identify gaps and implement action plans with clear timelines.

Key Performance Indicators (KPIs)

Sales Achievement | Conversion | ATV | UPT | Gross Margin | Stock Accuracy | Shrinkage | Customer Experience

| Manpower Productivity | Store Expenses | Audit Complianc

Preferred candidate profile

3 to 6 years of retail experience, preferably in an EBO/brand outlet, with strong sales orientation, team leadership,

customer handling and operational discipline.