Walk-in | International CHAT Process

Team Vertex Cosmos; Pune District; On-site; INR 325,000 - 389,000; Full time

Benefits offered by this job

Cab facility

Rotational shifts

5.5 days working

Job summary

Team Vertex Cosmos in Pune invites applications for a Customer Support Executive (Chat Process) to handle international chat and email inquiries for an e-commerce platform. The role focuses on delivering excellent customer service, resolving concerns, and assisting with orders, payments, and returns from a Pune-based site.

Candidates should have strong communication skills, at least 6 months in international chat/voice support, and a positive attitude.

Qualifications

• Excellent verbal and written communication skills.
• Minimum 6 months of experience in International Voice/Chat Process.
• Customer handling skills and a positive attitude.

Responsibilities

• Handle customer queries through international Chat/Email/Voice.
• Provide excellent customer service and resolve customer concerns
• Assist customers with orders, payments, delivery, returns, and other issues
• Maintain quality standards and achieve process targets.

Skills

Communication skills

Job description

Customer Support Executive -- CHAT PROCESS

International Process (E-commerce Platform)

We are looking for customer-focused professionals to join our team for an International Chat Process supporting a leading E-commerce platform.

Position: Customer Support Executive ( Chat Process)

Location: 1501 & 1508, 15th floor Nyati Enthral near Reliance mart Kharadi Pune 411014

Process: International Chat/Email

Job Responsibilities:

• Handle customer queries through international Chat/Email/Voice.
• Provide excellent customer service and resolve customer concerns
• Assist customers with orders, payments, delivery, returns, and other issues
• Maintain quality standards and achieve process targets.

Candidate Requirements:

• 1) Excellent verbal and written communication skills
• 2) Minimum 6 months of experience in International Voice/Chat Process.
• 3) Customer handling skills and a positive attitude

Salary & Benefits:

• CTC: Up to 32,000
• Both sides Cab facility available
• Rotational shifts - 24 X 7
• 5.5 days working

Interview Process:

• Face to Face