Customer Service Associate

Team Vertex Cosmos; Pune District; On-site; INR 325,000 - 389,000; Full time

Benefits offered by this job

Cab facility

Rotational shifts

5.5 days working

Job summary

Team Vertex Cosmos in Pune is seeking a Customer Support Executive for an International Chat Process to assist sellers on our leading e-commerce platform.

The role involves handling international chat queries, delivering high-quality service, assisting with orders and payments, and working to meet process targets with rotating shifts and cab facilities.

Qualifications

• Excellent verbal communication skills.
• Minimum 6 months of experience in International Voice Process.
• Freshers with excellent communication skills may also be considered (UG/Graduate).
• Customer handling skills and a positive attitude.

Responsibilities

• Handle customer queries through international Chat
• Provide excellent customer service and resolve customer concerns
• Assist customers with orders, payments, delivery, returns, and other issues
• Maintain quality standards and achieve process targets

Skills

Verbal communication

Job description

Hiring: Customer Support Executive International Chat Process (E-commerce Platform -Seller support)

We are looking for enthusiastic and customer-focused professionals to join our team for an International Voice Process supporting a leading E-commerce platform.

Position:

Customer Support Executive

Location:

Pune

Process:

International Chat E-commerce

Job Responsibilities:

• Handle customer queries through international Chat
• Provide excellent customer service and resolve customer concerns
• Assist customers with orders, payments, delivery, returns, and other issues
• Maintain quality standards and achieve process targets

Candidate Requirements:

• Excellent verbal communication skills
• Minimum 6 months of experience in International Voice Process
• Freshers with excellent communication skills may also be considered (UG/Graduate)
• Customer handling skills and a positive attitude

Salary & Benefits:

• CTC: Up to 32,000
• Cab facility available
• Rotational shifts
• 5.5 days working

Interview Process:

• Virtual Interview