International Chat Process - Pune

Transcom India; Pune District; On-site; INR 355,000 - 426,000; Full time

Benefits offered by this job

Cab facility

Rotational shifts (24x7)

5.5 days working

Job summary

Transcom India in Pune is hiring a Customer Support Executive for an International Chat/Email process with a leading E-commerce platform. You will handle queries across chat, email and voice, delivering high-quality customer service.

The role requires at least 6 months of experience in international voice/chat, excellent verbal and written communication, and a positive, customer-focused attitude. Shifts are rotational (24x7) with a 5.5-day workweek.

Qualifications

• Experience in International Voice/Chat Process (6 months min).
• Excellent verbal and written communication skills.

Responsibilities

• Handle customer queries through international Chat/Email/Voice.
• Provide excellent customer service and resolve customer concerns.
• Assist customers with orders, payments, delivery, returns, and other issues
• Maintain quality standards and achieve process targets.

Skills

Verbal communication

Written communication

Customer service

Job description

Job description

We are looking for customer-focused professionals to join our team for an International Chat Process supporting a leading E-commerce platform.

Customer Support Executive -- International Process (E-commerce Platform)

Position: Customer Support Executive.

Location: Pune

Process: International Chat/Email

Job Responsibilities

• Handle customer queries through international Chat/Email/Voice.
• Provide excellent customer service and resolve customer concerns
• Assist customers with orders, payments, delivery, returns, and other issues
• Maintain quality standards and achieve process targets.

Candidate Requirements

• Excellent verbal and written communication skills
• Minimum 6 months of experience in International Voice/Chat Process.
• Customer handling skills and a positive attitude

Salary & Benefits

• CTC: Up to 35,000
• Both sides Cab facility available
• Rotational shifts - 24 X 7
• 5.5 days working